Account Coordinator
Posted on: 1 Mar 2021
Plainfield, IN
Job Description
SUMMARY
The goal of the Account Coordinator is to provide the customer with a level of service and support which goes well beyond the customer's expectation.
All job duties are to be performed in adherence with the company's Principles of Ethical Business Conduct.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. This includes, but is not limited to, Planning, Output, Quality, and Delivery.
2. Develop and maintain a complete understanding of the customer's products and operations so as to fully appreciate service level requirements and additional value added opportunities.
3. Develop and maintain up to date knowledge on all aspects of the RRD sites operations and procedures so as to prevent problems arising and to advise on any area which may concern the customer.
4. Ensure that the company has all required specifications, artwork, and any other pertinent information from Sales or customer to complete jobs.
5. Review all incoming work submitted by Sales or customer to ensure specifications are compared to estimate and estimate/quote given to customer.
6. Act as the Customer's Representative in RRD.
7. Support the Account Manager in all of the above functions.
8. Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
9. Participate in regularly scheduled staff meetings.
10. Participate in and satisfactorily complete all required training programs for the assigned position.
11. Performs other duties within the scope of responsibilities and requirements of the job from time to time as assigned by management representatives.
Required Skills
Required Skills:
Associate's Degree or 2-3 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Must be able to work weekends and holidays.
R.R. Donnelley
Chicago, IL
R.R. Donnelley & Sons Company, an integrated communications provider, enables organizations to create, manage, deliver, and optimize their multichannel marketing and business communications. It operates through Business Services and Marketing Solutions segments. The Business Services segment offers commercial printing products and branded materials, including manuals, publications, brochures, business cards, flyers, post cards, posters, and promotional items; and specialized transportation and distribution services.
It also provides customer billings, financial statements, healthcare communications, and insurance document statement printing services; distribution, shipping, healthcare, durable goods, promotional, and consumer product goods packaging labels; and packaging solutions, including rigid boxes and in-box print materials for clients in the consumer electronics, life sciences, cosmetics, and consumer packaged goods industries. In addition, this segment offers workflow design, assembly, configuration, kitting, and fulfillment services for clients in the consumer electronics, telecommunications, life sciences, cosmetics, education, and industrial industries.
Further, it provides invoices, order, and business forms that support the private and public sectors; and outsourcing services, such as creative services, research and analytics, financial management, and other services for legal providers, insurance, telecommunications, utilities, retail, and financial services companies. The Marketing Solutions segment offers direct marketing, such as audience segmentation, creative development, program testing, print production, postal optimization, and performance analytics for large-scale personalized direct mail programs; and in-store marketing, digital print, kitting, fulfillment, digital, and creative solutions and list services. It operates in the United States, Asia, Europe, and internationally. The company was founded in 1864 and is based in Chicago, Illinois.
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IndustryBusiness Services
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No. of Employees39,500
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Website
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Jobs Posted4448
