Job Description

What does a great Salesforce Adminstrator do?

Salesforce Administrator will provide support to the organization through the customization and configuration of the Salesforce platform. The position will manage the Salesforce.com database and reporting and provide training and support to users. Additionally, the Salesforce Administrator will provide administrative support basic updates, such as add delete users, adding basic custom fields, and coordinate related projects as assigned.

Basic Qualifications for Consideration:

Ability to independently perform the following:

Salesforce Administration

Manage Salesforce security including roles, profiles, sharing rules, workflows and groups

Maintain and customize Sales Cloud and Service Cloud applications

Build custom reports, dashboards, and workflows

Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues

Develop training materials and provide training and support to SalesForce.com end users

Maintain database for integrity and accuracy including cleansing and duplicate record management

Manage related technical resources and migration of data into Salesforce

Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments users

Administrative Support

Administer eMail templates utilized and customization

Administer KPI and related reporting for the sales group

Preferred Skills, Experience, and Education:.

* 10+ yrs. of related IT experience.
* Bachelors Degree at College of Engineering and Technology or equivalent work experience.
* 3-5 years of Salesforce administration experience
* In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and or integration with external systems
* Understands moderately complex internal business processes or functions.
* Knowledge of concepts, philosophies and tools behind the design of applications and underlying information technologies.

Travel required:

Minimal travel is required. < 10%

Who We Are:

The Fiserv Corporate Systems teams are responsible for the development and operational support of in-house and third-party developed platforms supporting the needs of our internal enterprise CAO, Finance, Human Resource, Sales Customer Relationship Management and Small & Medium Business Leasing functions

Fiserv is an Equal Opportunity Employer/Disability/Vet.