Job Description

Company Summary

Join our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

The Title Assistant job family applies to a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process.

Employee gains mastery of skills as more experience is acquired regarding various tasks; may specialize in an area of the title process

Essential Functions

* Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and title policies and practices. Resolves a wide range of inquiries.
* Creates and maintains files, records, reports; monitor and track workflow
* Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information to responsible parties and prepares documentation
* May interpret reports, following title practices and policies
* May train / provide guidance to less experienced team members
* May research and analyze data

Impact

* Receives general supervision and is competent to perform most aspects of the job independently

Knowledge and Skills/Technology Used

* Knowledge of MS Office suite
* Excellent verbal/written communication skills
* Able to maintain professionalism and a positive service attitude at all times
* Strong detail orientation
* Strong customer service skills
* Problem solving skills
* Ability to analyze, compare, interpret and process data
* Strong knowledge of company and/or client operating systems

Typical Education

* High School diploma or equivalent

Typical Range of Experience

* 4+ years title industry experience; commercial title experience a plus

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.