Job Description

Location(s): MN - Minneapolis

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what youre looking for.

Position Summary
Skillfully design and facilitate the implementation of best-in-class customer experiences which eliminate customer pain and meet business goals. Have responsibility for the entire journey. Partner with leadership and product stakeholders to internalize the needs of the customer and use a design thinking approach to shepherd the development of the perfect end-to-end experience.

Essential Responsibilities

* Consult with a dynamic mix of product teams and projects to solve for some of the most pressing customer experience issues through differentiated design solutions.
* Drive insights into strategy to unlocking profitable growth for the company.
* Lead executive presentations, facilitate large group workshops, and engage and inspire stakeholders throughout the experience design process.
* Create key customer experience artifacts (i.e. Customer Journeys, Experience Maps, Personas, etc.)

Minimum Requirements

* 7+ years experience in business, marketing, project management, design, or related fields.
* Bachelors Degree or equivalent work experience.
* 5+ years of experience and a proven track record of driving transformational change and delivering measurable results.
* 5+ years of experience in developing customer experience programs or initiatives.
* 3+ years of experience leveraging data driven insights to inform a better experience.
* 3+ years working collaboratively with leadership.

Preferred Qualifications

* Experience that spans across UX, business, operations, engineering, and design.
* Feel comfortable talking to business, UX, design, developers and technology stakeholders.
* Comfortable working in ambiguity, undefined spaces.
* Knowledge of Design Thinking techniques.
* Experience leading the creation of customer journey maps, experience maps, personas, etc.
* Past experience working on artefacts such as EPICs, user stories, business requirements, etc. while working in an agile environment.

During COVID-19 Pandemic this position may require the ability to temporarily work remote within the company service territory until company protocol dictates return to the office criteria has been met.

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As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || Customer And Innovation || 31125:Customer and Brand Strategy || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $82,700 to $117,566 per year

Click here to see our benefits

Requisition Number: 29263

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com