Job Description

Requisition ID: 279282
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

PURPOSE AND OBJECTIVES

The Global Executive Board Support team is exclusively dedicated to supporting the Executive Board and their assistants. The demands and expectations of our team are high, and we help each other deliver the best possible support experience to our customers. This level of service is unique and brings with it a very rewarding career where your impact can make a big difference.

Within our team, we practice a trust-based working model. If you need to work flexibly, you can do so given your managers agreement.

EXPECTATIONS AND TASKS

Do you love working with people in a very dynamic environment? Do you like to be challenged by the latest technology? Do you also enjoy teamwork in an international atmosphere with opportunities to drill down into technical issues and solve problems? Then, this position is perfect for you. For us, the board member comes first. We support them anywhere and anytime with 100% commitment.

As a member of our team, you will:

* Provide the best and fastest possible support to exposed personalities (such as board members)
* Be proactive and build partnerships with Executive Assistants to help manage the expectations of the Executive Board Member.
* Understanding of urgency and the escalation of issues quickly when appropriate.
* Coordinate tasks between 2nd and 3rd level support as an IT expert in resolving complex technical issues.
* Coordinate with other technical teams and Information Security teams to assure the delivery of technical solutions based on industry trends that would increase efficiency and/or effectiveness of the executive team.
* Share best practices with team members to contribute and enhance quality and efficiency of internal customer support
* Setup and support mobile devices including both Android and iPhone.
* Provide Audio/Video conference support (Skype, Zoom, Teams, etc.) for onsite/offsite presentations, events, and meetings.
* Contribute to various forms of documentation (Processes, Policies, Training Materials, Quick Reference Guides, Knowledge base articles).
* Potentially travel internationally and domestically to provide Executive support on occasion.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

* Bachelor's / Masters degree or training as Computer Science Expert or equivalent practical experience
* Comprehensive operational knowledge of all major technology areas comprising of Apple OS and Microsoft Software, as well as of mobile applications.
* Effective time management / ability to coordinate multiple tasks simultaneously.
* Experience in troubleshooting hardware and software issues.
* Experience with client-side troubleshooting of network infrastructure and services.
* Experience troubleshooting Windows & Mac OS
* Ability to work without supervision and take ownership of assigned tasks.
* Experience in working with cross-cultural teams or individuals.
* Be open-minded and confidence enough to act on different hierarchy levels.

WORK EXPERIENCE

* 3-5 years of technical experience in 1st and 2nd level support for IT clients and infrastructure of at least a mid-size company

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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