Job Description

Job Description

Based on-site at the customers location in Atlanta, this position is responsible for creating and managing global metrics related to supply chain and logistics operations. The Campus Operations Senior Analyst is responsible for presenting and reporting findings directly to the Onsite Program Manager and customer directly; will work with business leads to define and manage business process and technology roadmaps, manage change and implement new ideas effectively within the Customer culture. Must have strong programming and database management skills. Additional responsibilities include development and maintenance of standard operating procedures/work instructions and training. The successful candidate must have strong analytical, written, and communication skills as this is a customer facing role. Must be adaptable to changing technologies and a dynamic, fast paced work environment. Must possess and attitude to go above and beyond and deliver exemplary customer service.
You will also support stabilizing the operation to upgrade the warehouse management system.

Manage a team of Analyst based in different sites / regions (5+)
Train the team and make sure it shares best practice
Develop Business Intelligence tools and dashboards
Labor cost model based on volumes of builds and decoms for internal financial modeling purposes.
Labor cost model analysis to inform future RFP with 3PL logistics providers.
Warehouse space forecasting model for spokes based on builds and decoms volume forecasts.
Develop custom tools and dashboards, on request
SLA/KPI monitoring across workstreams, site types & 3PL providers - with root cause insights and solution recommendations provided to the Customer
Regularly measure and report SLA performance and quality metrics to Customer
Consolidate builds and decom forecasts. Establish and report on forecasting accuracy metrics
Rollout new technical solutions to global sites & 3PLs
Test new efforts or setups
Periodic travel to sites will be required. (~10-25% travel)

Qualifications

* Min 5 years experience in business analyst and developer role
* IT background
* Effective communication skills & negotiations
* Excellent customer service skills
* Ability to work on own initiative in a busy environment
* Strong knowledge of SQL, Microsoft Excel
* Knowledge in JavaScript, Python
* Knowledge in Google Cloud Platform, BigQuery
* Knowledge of Google Docs and Tableau highly desired
* Ability to define, develop & document business processes and procedures

Additional Information

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time
* Health Plan: Medical, Prescription Drug, Dental and Vision
* Life and Long Term Disability Insurance
* 401(k) Retirement Savings Plan
* Employee Stock Purchase Plan
* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.