Job Description

Product and Service Operation's (PSO) mission is to build a service engine that solves todays customer problems, and prevents tomorrows. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed. We embrace a culture of innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Facebook to drive our business forward by representing the community to improve their experience, implementing in-product solutions, enhancing customer support operations, combining quantitative with qualitative signals to drive product launches, focusing on data management and scaling measurement outcomes. The PSO New Products team seeks a leader who is passionate about testing and launching Facebook's newest business and marketing solutions. This lead is responsible for bringing operational strategy and process to monetized and non-monetized product testing, ensuring that new features and products for Delivery and Signals are ready for scaled release. This role will also be responsible for growing and developing a dynamic team by providing mentorship, guidance, and career development. The ideal candidate will be strong at cross-functional communication and project execution, knowledgeable about marketing, adept with Facebook's business tools (e.g. Ads Manager), and have an aptitude for measurement and data analysis. They will advocate for the team's goals while balancing their cross-functional partners' needs in Product Marketing and Product Management. This Team Lead will also play an important role with the New Products' leadership team. They will have a responsibility to influence projects and drive alignment.

Team Lead, New Products Responsibilities

* Develops a dynamic and diverse team by providing mentorship, guidance, and career development

* Work extensively with cross-functional partners -- e.g. Product Manager, Product Marketing Manager, Marketing Science, and Data Science teams in order to scope engagement models. Putting more process and structure in place (simple plug & play model for scale)

* Leads a sub-function by showing complete ownership for vision, intent, goals, KPIs, roadmaps, etc.

* Conducts prioritization conversations with product teams ensuring their program managers are set up for success in working on the right set of product launches

* Evangelizes the team's efforts, communicates regularly (regarding critical fires, on-going issues, project updates, and other items) to keep necessary partners in the loop

* Works closely with their own manager to share ideas, challenges, etc. and agree on strategies to remove roadblocks, improve on ideas, prioritize work for themselves and the team)

Minimum Qualifications

* Bachelors degree in Marketing, Advertising, Statistics, Economics, Business, or related field

* 1+ years of people management experience, with experience attracting and scaling teams

* 8+ years work experience in operations, analytics, consulting or equivalent environment, or 6+ years of experience with MBA

* Project management experience and experience running strategic projects with cross-functional teams

* Communication and presentation experience with proven track record of working with executive level leaders

* Knowledge in Facebook Ad Products

* 5+ years work experience in marketing digital campaigns

* Open, collaborative, and proven team player

Preferred Qualifications

* Comfortable dealing with ambiguity and unstructured problems

* Experience leading data-driven projects and experience communicating results and insights to cross-functional partners

* Experience contributing at both strategic and operational levels

* Experience initiating and driving projects to completion with minimal guidance or support

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.