Job Description

Commerce Operations is a rapidly growing team within our Global Operations function. Its mission is to build and deliver operations to provide the integrity, experience, and support for Commerce users across the Facebook Family of Apps.
Were growing this team to develop new operational capabilities to support Facebooks growing Commerce products, and are looking for people with both the passion and ability to build new operational teams, processes and programs which focus on supporting the customer experience. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps.
Program Manager, Commerce Enforcement Strategy Responsibilities

* Lead working groups across operational functions to construct clear enforcement strategies, understand dependencies and tradeoffs, and define a cohesive path to enabling new product launches, solving ad-hoc leadership needs, and optimizing processes

* Develop and regularly communicate key project/program schedules and updates based on the product/technical requirements, operational workforce challenges, tooling lead-times, business needs and working group dependencies

* Partner with cross-functional teams such as Product, Engineering, and outsourced vendors to lead large scale strategic projects and enforcement launches, as well as solve ongoing operational problems at scale

* Work alongside Data Science partners to identify, analyze, and track key program performance indicators, and ensure actionable results contribute to overall company, product, customer, and community experience goals

Minimum Qualifications

* Proficient at project management in a highly dynamic and changing environment

* 3+ years experience program managing complex programs

* 3+ years working in a fast-paced operations environment

* Experience working with numerous cross-functional teams and being a central source of accurate, up-to-date, and clear/actionable information & communication

* Experience drawing actionable insights and influencing competing priorities using data

* Experience communicating with a variety of audiences

* Experience with SQL and data visualizations

Preferred Qualifications

* Bachelor's degree in Business, Economics, Finance, Engineering, or equivalent practical experience

* Experience in launching new products into new markets, especially in e-commerce

* Experience in scaling operational enforcement and review workflows

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.