Job Description

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Technology/IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Provide coherent technology strategies and durable reference architectures for all Enterprise Voice, Video, and other Unified Communications technologies.

Maintain constant visibility of market technology and user trends, and influence vendors' roadmaps to prioritize features important to the Company's strategic objectives

Collaborate with business stakeholders and other IT workgroups on strategies and architectures that provide a clear value proposition for the Company and that satisfy business needs

Perform development lab work to explore new Unified Communications technologies and to validate reference architectures

Define and document product lifecycle strategies, technology standards, and best-practice reference architectures

Partner with Engineering and Operations workgroups for knowledge transfer on new technologies and to ensure successful implementation of strategic projects

Required

* Bachelor's Degree

* At least 10 years experience architecting large scale enterprise-wide IP telephony networks

* At least 10 years experience architecting large scale enterprise voice networks QOS, LAN WAN interfaces and UCCE components

* At least 10 years implementing and/or administering Cisco IPT, UM, and video solutions

* CCNP Voice

* Subject Matter Expert level knowledge of Cisco's Unified Communications suite for voice and video collaboration

* Strong practical knowledge of IPTrade Turret Communications systems

* Thorough understanding of Information Security best practices and compliance requirements for securing real-time communications

* Thorough understanding of QoS best practices and implementation fundamentals

* Thorough understanding of common call control protocols such as SIP, H.323, and SCCP

* Extensive experience implementing and/or administering Cisco VoIP/IPT and messaging solutions

* Extensive experience defining, configuring, and troubleshooting QoS mechanisms in mixed-use networks which include real-time voice and video traffic

* Practical experience securing IP voice communications

* Practical experience designing and implementing SIP trunking solutions

* Substantial experience evaluating new technologies and validating reference topologies in a lab environment

* Strong technical writing and drawing skills, with the ability to effectively whiteboard complex technical topologies

* The ability to concisely present complex concepts to a broad audience with varying technical competencies

* Extensive experience whiteboarding complex technical concepts both with technical peers and for educating less technical audiences

* Extensive experience producing detailed and professional technical documents describing standards, architectures, or designs

* Successful completion of interview required to meet job qualifications

* Reliable, punctual attendance is an essential function of the position

Preferred

* Airline experience

* CCIE Voice

* ACS or higher

* Strong knowledge of Cisco UCCE and other contact center systems

* Broad experience in various technologies

* SharePoint power user

* Working knowledge of TOGAF Enterprise Architecture methodology

* Substantial experience with large scale conferencing systems


Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT