Job Description

About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Were a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Planters, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.

No matter the brand, were united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, were transforming the food industry with bold thinking and unprecedented results. If you share our passion and are ready to create the future, build a legacy, and lead as a global citizen theres only one thing to do: join our table and lets make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level from entry-level intern to senior leader to own their work. We share a responsibility to think like Owners to be mindful of the collective and sustained success of Kraft Heinz which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. Youre expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level and youll be rewarded. Youre given opportunities to leave a mark and build a legacy. But you wont do it alone. Youre supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Job Description

Position Summary

The Head of eCommerce Supply Chain is responsible for leading a high-performing team through strategy and execution around customer supply chain, innovative logistics solutions, and network design. This role works with other senior supply chain & operations leaders within the company, with customers, and across the industry. Internally, this team is directly responsible for ship-to-home and direct-fulfillment customers and indirectly for click & collect and last-mile delivery customers. However, this role must lead the strategy and change management needed for KHC long term eCommerce supply chain needs.

The role interacts closely with the sales organization, data analytics (digital shelf), finance, and other verticals within eCommerce. As the Head of Supply Chain is located outside the central logistics reporting structure, the ability to partner with, influence and drive results without direct reporting lines is critical. This includes close interactions with the Head of Logistics, Warehousing Ops, Transportation, Customer Service, and brick-and-mortar customer supply chain leads. More specifically, this leader is responsible for simplifying a complex network of multiple nodes, reducing assortment inefficiencies, and driving ordering and transportation efficiencies. This will require strategic thinking, a six-sigma based approach to prioritize and solve complex problems and utilize high judgement to drive trade-offs.

Externally with the customer, this role will have to partner with and influence order management initiatives to improve online availability while also testing and innovating new supply chain solutions to get products to consumers faster and more efficiently. This includes but is not limited to convenience channels, dark stores, dark kitchens, marketplaces, drop-ship, and others. Externally with vendors, this person will negotiate new and existing service contracts.

This role is key in transforming eCommerce into a highly agile organization to enable sustained growth.

Primary Responsibilities

* Fully own the eCommerce Supply Chain & Operations strategy to maximize service levels directly for all customers, addressing key operational metrics including item availability, fill rate, and on-time delivery.
* Enable our eCommerce Sales teams to develop and grow strategic partnerships for both new and existing customers, including but not limited to direct fulfillment capabilities.
* This role will work with external replenishment leaders and industry leaders with operational test sites and will be responsible for DTC, not only testing and launching but also working through assortment.
* Own end-to-end team strategy, drive tradeoffs on operational changes, efficiencies and have strong influencing capabilities.
* This position will play a major strategic leadership role in the business, supporting planning for eCommerce beyond supply chain including channel strategy, global expansion and category leadership.
* The Head of Business Operations will lead connectivity with the Business Units, working with Presidents on process design and implementation.
* Ability to demonstrate an entrepreneurial mindset with a passion for inventing cutting edge ideas to drive innovation and results.

Qualifications

* Bachelor's degree required; advanced degree highly preferred
* A minimum ten (10+) years of Supply Chain experience is required, preferably within CPG working across a portfolio of products and highly preferably with some eCommerce experience
* Prior people management experience required
* Leadership credentials in driving strategy and execution
* Proven ability to prioritize and solve complex problems
* Proven ability to distill insights and drive impact into an organization bringing the consumer to forefront
* High level of tolerance for working in ambiguity, managing change and driving change management
* Proficient at storytelling in creative and impactful ways - excellent communication, organization and presentation skills (written, oral, and across Microsoft Office Suite)
* Six sigma master black belt is a plus
* Advanced communication and influencing skills for internal and external partners

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Location(s)

Chicago/Aon Center

Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity