Clerk Car Control
Posted on: 27 Feb 2021
San Diego, CA
Job Description
General Responsibilities
The Car Control Clerk will provide world class customer service to Hertz customers by providing administrative support to all area RAC/HLE personnel including: report generation and distribution, daily fleet operations support, managing communication and requests as needed.
* Provide world class customer service to Hertz customers, business partners and external vendors.
* Role model team behavior.
* Distribute various reports on a pre-determined schedule meeting strict delivery guidelines, including delivery to; management, business partners and various RAC/HLE locations.
* Manage inbound/outbound calls; respond to inquiries and requests from both internal and external customers in a timely manner.
* Monitor and respond to email requests in a timely manner.
* Utilize tools and systems to maximize performance and track activities.
* Adhere to company policy and procedure.
* Consistently demonstrate excellent multi-tasking and organization skills.
Essential Requirements
EDUCATION/CERTIFICATION:
* High School Diploma or GED
EMPLOYMENT REQUIREMENTS:
* Must be 18 years of age or older
* Must be able to work flexible work overtime as required
REQUIRED KNOWLEDGE:
* Must be computer literate
* Experience with State of Nevada DMV registration, renewal and Salvage title forms
EXPERIENCE REQUIRED:
* 1- 2 years customer service experience required
* 1+ years of administrative experience required
SKILLS/ABILITIES:
* Excellent verbal communication skills required
* Ability to multi-task
* Excellent organizational skills and detail oriented
o Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
o Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Hertz
Estero, FL
Hertz Global Holdings, Inc., together with its subsidiaries, provides airport and off airport vehicle rental and leasing services. It operates through three segments: U.S. RAC, International RAC, and All Other Operations. The company provides its vehicle rental services under the Hertz, Dollar, Thrifty, Firefly, and Flexicar brands from approximately 10,200 corporate and franchisee locations in North America, Europe, Latin America, Africa, Asia, Australia, the Caribbean, the Middle East, and New Zealand. It rents vehicles on an hourly, daily, weekend, weekly, and monthly or multi-month basis. Hertz Global Holdings, Inc. also sells value-added products and services; and vehicles, as well as offers car and van membership sharing services.
In addition, the company offers vehicle and lease financing; acquisition and remarketing; license, title, and registration; vehicle maintenance consultation; fuel, accident, and toll management; telematics-based location, and driver performance and scorecard reporting; and fleet management services. As of December 31, 2018, it operated a rental fleet of approximately 535,100 vehicles in the United States and 207,100 vehicles in international operations. The company serves corporate and leisure customers. Hertz Global Holdings, Inc. was founded in 1918 and is headquartered in Estero, Florida.
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IndustryBusiness Services
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No. of Employees38,000
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Website
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Jobs Posted2385
