Job Description

Customer Services and Information Technology Officer

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Mclean VA .

At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. In this role, a typical day will include:
* Working on a team comprised of a wide variety of experienced personnel that provide coverage from 9:30 a.m. to 6 p.m.
* Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
* Providing basic user training in support of off the shelf applications and office products.
* Performing remote desktop triage and system repair using remote tools.
* Maintaining and updating records and tracking databases.

REQUIRED QUALIFICATIONS:
* Minimum of 8 years related experience.
* Technical Skills: Knowledge of multiple desktop programs, experience with the following: TCP/IP and general networking issues, virus scanning services, servers, printers, peripheral, data transfer services, ticketing systems.
* Security Clearance Level: Top Secret/SCI with Polygraph
* Preferred Qualifications: O&M experience

WHAT GDIT CAN OFFER YOU :
* Alignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission.
* Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
* Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Develops technical solutions for the management of networks, software, hardware, configurations, and architectures. Provides interpretation to systems matters that are moderately complex in nature.

Provides troubleshooting support for system hardware and software issues that are highly complex in scope.

Trains end users on the proper use of hardware and software. May train large groups of end users.

Performs advance software installations and upgrades to operating systems and layered software packages.

Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

Provides guidance to less experienced personnel on workstation/server data integrity by implementing standard software and hardware solutions.

Leads data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users. Uses extensive independent judgement and is unsupervised.

Recognized subject matter expert in job area typically through advanced education and work experience. Manages large projects with limited oversight from manager.

Evaluates and assesses existing systems and plans long-term strategies.

May coach and review the work of less-experienced professionals.

May serve as a team or task leader. (Not a people manager)

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 8+ years of experience

OpportunityOwned
GDITCareers
GDITLife
WeAreGDIT
GDITInterns

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Telecommuting Not Allowed

Work Location:
USA VA McLean

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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