Job Description

Senior Active Directory Administrator

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities

Join us as a Senior Advisor, Active Directory Administrator on our Service Delivery team (working remotely) in the United States supporting one of Dells largest customers, to do the best work of your career and make a profound social impact.

What youll achieve

As a Senior Active Directory Administrator on the IT Service Delivery team, you will manage the life cycle of user accounts from creation through disposition. The AD Admin will be responsible for maintaining access controls to network resources as well as enterprise applications. In addition, you will support business needs by responding to user requests for user creation, changes to user authorizations, and user off-boarding. Some of the tasks you will be responsible for working closely with desktop and server administrators to structure and define appropriate Group Policy and scripting, related to directory hierarchy, objects, and structure. Create, implement, manage and maintain Security and Delegation Model that uses AD role-based administration.

* Respond to user request through emails, phones and Microsoft Teams; facilitate Active Directory administrative tasks, integration needs, and business requirements.

* Identify, isolate and resolve problems.

* Work in conjunction with the technical support staff to implement immediate resolutions to more critical problems.

* Act as team/project leader on one or more initiatives or projects

* Arrange for or provide training to staff

* Evaluate implemented solutions and practices, identify opportunities and recommend solutions for continuous improvements

* Maintain up-to-date knowledge of information systems technology and disseminate that knowledge to the organization

Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* 8+ years of related experience with a Bachelors degree; or 6+ years with a Masters degree; or 3+ years with a PhD; or equivalent experience

* 5+ years minimum experience as a Windows 2012/2016/2019 and Active Directory services administrator and/or Tier II Help Desk with AD Expertise
* Hands-on experience in supporting Microsoft Windows 2012/2016/2019, Active Directory, ADFS, MS PKI, DFS, and GPO validation and design
* Excellent understanding of all IT hardware
* Able to effectively convey technical aspects to senior leadership and/or customers
* Good understanding of industry standards, best practices and emerging technologies
* Ability to prioritize projects and/or deliverables; ability to work effectively with senior management

Desirable Requirements

* ITIL V4 Certification

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.