Job Description

Job Descriptions

Job Summary

Comcast Business is a major growth engine for Comcast, and the Base Management team has the primary responsibility for managing our base of customers to prevent churn and maximize growth opportunities. Reporting to the Director of Base Management, the Manager, Base Management will work directly on core base management initiatives and will play a critical part in the shaping, execution, and measurement of key strategic programs. The Manager, Base Management will act as a thought partner to the Base Management team leveraging data analysis to provide insights and strategic recommendations on how to grow customer relationships and retain customers. To do so, you will leverage the considerable amount of data that we have on our customers to identify opportunities and will partner with colleagues in executional roles to ensure success. You will have significant exposure to the whole Senior Leadership team of Comcast Business SMB.

Job Description

* Works cross-functionally to brainstorm approaches and analytical frameworks, acquire data, execute analyses, and packages actionable recommendations
* Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations in support of strategic initiatives focused on customer loyalty
* Presents data-driven recommendations for enhancing customer relationships to Senior Leadership to earn buy-in for most promising ideas
* Strives to consistently apply and interpret data and metrics, while embracing flexibility when innovation and new ideas are needed
* Provides ongoing insight on the key performance metrics and drivers of our business
* Work with division partners to communicate and rollout base management initiatives
* Manages pilots/tests of new initiatives on portions of our customer base, measures the outcomes, and advocates for the expansion of successful programs
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
* Other duties and responsibilities as assigned.

Additional Requirements:

* Highly analytical, comfortable working in large datasets
* Fluent in Microsoft Office Suite (e.g. Excel and PowerPoint)
* Proficient in SQL queries and performing complex data analysis
* Solid communication skills with a focus on communicating key insights from data
* Detail-oriented thinker able to set and meet own deadlines
* Bachelors Degree or Equivalent
* Generally, requires 5+ years related experience

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.