Credit Assistance Specialist- Bilingual
Posted on: 26 Feb 2021
Newark, DE
Job Description
Job Description:
**Multiple Shifts Available**
1st and 2nd shifts available. Must be available between 8am-9pm, with rotating Saturdays and holidays required.
The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge off and Recovery.
Primary responsibilities include, but not limited to:
Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
Negotiation of repayment plans on outstanding debt that benefit both the client and lender
Work with customer in a positive and professional manner to establish full balance repayment plans or settlements
Provide consumer credit assistance, including submission of extension requests and other recovery activities
Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
Demonstrate empathy for the clients situation using ethical behavior that is consistent with the banks code of conduct
Read disclosures verbatim each time they are needed
Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month
Initially you will be required to work from home and/or remotely in this role and will require the following:
Internet Service Provider at home (no public WiFi or Internet)
Sufficient room to set up a laptop, monitor, keyboard and mouse
Comfortable space to work for a full shift
Quiet, private and SECURE space in which to work
Required Skills:
Must be able to fluently speak/understand Spanish
At least 1 year of customer service experience or commensurate work, training, degree and/or military experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Must be proficient in dealing with customers issues in both a routine and complex environment
Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
Desired Skills:
Credit Assistance and collections experience
Inbound/Outbound call center experience
Banking/financial services experience
Knowledge of banking operations
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America
Charlotte, NC
Bank of America Corporation, through its subsidiaries, provides banking and financial products and services for individual consumers, small- and middle-market businesses, institutional investors, large corporations, and governments worldwide. It operates through four segments: Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets. The Consumer Banking segment offers traditional and money market savings accounts, CDs and IRAs, noninterest- and interest-bearing checking accounts, and investment accounts and products; and credit and debit cards, residential mortgages, and home equity loans, as well as direct and indirect loans, such as automotive, recreational vehicle, and consumer personal loans.
This segment provides its products and services through approximately 4,300 financial centers; 16,300 ATMs; call centers; and digital banking platforms. The GWIM segment offers investment management, brokerage, banking, and trust and retirement products; and wealth management solutions targeted to high net worth and ultra high net worth clients, as well as customized solutions to meet clients’ wealth structuring, investment management, and trust and banking needs, including specialty asset management services.
The Global Banking segment provides lending products and services, including commercial loans, leases, commitment facilities, trade finance, and real estate and asset-based lending; treasury solutions, such as treasury management, foreign exchange, and short-term investing options; working capital management solutions; and debt and equity underwriting and distribution, and merger-related and other advisory services.
The Global Markets segment offers market-making, financing, securities clearing, settlement, and custody services, as well as risk management, foreign exchange, fixed-income, and mortgage-related products. Bank of America Corporation was founded in 1874 and is headquartered in Charlotte, North Carolina.
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IndustryBanking/Financial Services
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No. of Employees205,000
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Website
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Jobs Posted2694
