Job Description

Project Manager/Business Systems Analyst, BPR

Santa Clara Valley (Cupertino), California, United States

Sales and Business Development

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Summary

Posted: Feb 19, 2021

Weekly Hours: 40

Role Number:200193002

The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apples Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. We are, in many ways, the face of Apple to our largest customers! The North America Sales Business Process Re-engineering (BPR) team is responsible for implementing strategies, tools and processes that continually increase sales efficiency and effectiveness, that support the overall Channel Sales vision at Apple. The BPR Project Manager will be responsible for delivering key projects that support a broad, cohesive Channel Sales solution strategy for the Enterprise business. This person will possess experience and expertise in complex, global projects specifically in sales CRM of solutions including, Marketing, Account Management, Lead-to-Order, Opportunity management, Deal registration and Account Planning.



Key Qualifications

Key Qualifications

* 7+ years experience in a business/systems analysis or implementation consultant role
* 2+ years experience in a management consulting, sales strategy, enablement/effectiveness and/or digital transformation role
* Prior experience scoping and delivery of field sales & sales operations supporting tools and processes
* Excellent communication and presentation skills
* Collaborative, flexible, and can establish trust and credibility quickly
* Strong conceptual and process-focused thinking abilities
* Strong documentation skills such as use cases, process flow/swim lane diagrams, requirements (BRD), and UAT cases
* Prior experience working on customer & partner relationships management sales enablement tools such as Salesforce, SugarCRM, SAP CRM, etc. Hands-on with data analysis.



Description

Description

This role requires you to understand the supported B2B business processes and propose solutions beyond what has been requested by your business partners. You will work with the sales teams to define processes and solutions required to enable scalability and operational efficiency across our sales operations organization. It is essential that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the results. You will set the highest standard in terms of quality of tools and overall experience for your business users. Essential Duties and Responsibilities: - Establish a framework/blueprint, connect the dots end-to-end while focusing on the specific problem and identify potential breakage/gap points as well as dependencies. - Optimize sales processes, tools & frameworks in partnership with our Sales Operations & Sales teams. Collaborate with Enterprise Field Sales & Sales Operations teams to drive improvements of sales efficiency, customer experience and process optimization. - Establish credibility with business as a trusted advisor by listening, understanding their business and quickly provide multitude of options to consider. - Manage conflicting ideas and drive standardization and provide recommendations that may not be exactly what the business asks for but results in a better scalable solution. - Collaborate with IT and WW Teams throughout project lifecycle and project releases - deliver tool solutions that would provide a seamless, integrated user experience that support business processes. - Identify root cause of problems, and ability to identify, propose, and recommend innovative solutions to diverse partners. - Collaborate with the CRM & MDM Governance teams to define and enforce policies, standards, and processes, acquire approval from Sales Leadership across RTMs to ensure support for execution of policies.



Education & Experience

Education & Experience

BS or equivalent degree in Business management, Computer Science, Engineering or related field required



Additional Requirements

Additional Requirements

* Candidates must have previous experience in defining Customer and Partner Relationship Management processes & solutions, including defining strategy, establishing and operating working practices, an ability to articulate business benefit and collaborate across all levels of the organization.
* Strong global partner management experience across sales and marketing teams and foundational knowledge of customer & partner master data elements, including hierarchies, that result in 360 view of the customer & partner accounts highly preferred.

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