Job Description

JOB SUMMARY
Develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a strong knowledge of development tools. Works in most phases of a project and may review work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

* Responsible for support, troubleshooting, and defect development for the Spectrum Mobile front end and back end systems
* Troubleshoot and resolve technical problems in timely and accurate manner to improve application performance and functionality.
* Coordinate with vendors and support team on problem resolution, design issues and upgrades.
* Rotates through the Spectrum Mobile Operations on call support rotation for the Spectrum Mobile ecosystem
* Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
* Codes, tests, and debugs new software or makes enhancements to existing software
* Writes programs according to specifications
* Participates in code review sessions to validate adherence with development standards
* Develops and maintains technical documentation
* Serves as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements
* Collaborates with customers, internal and cross-departmental technical teams to identify software problems and communicate remediation plans
* Generates a variety of complex and periodic reports and/or data through database management, data administration and data extraction techniques
* Provides general system users and management with system analysis and feedback
* Influences system design by identifying and recommending design and requirements needs for software enhancements
* Mentors and coaches less experienced staff
* Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
* Participates in continuous performance improvement sessions to discuss opportunities to improve processes or standards
* Analyzes and resolves computer related problems by coordinating with in-house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
* Follows established configuration/change control processes

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of Voice, Data, Video, Wireless technologies
Understanding of software design patterns and principles
Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Ability to work seamlessly within a team as well as manage individual tasks
Strong technical knowledge of Information Technology field and computer systems
Demonstrated communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders
Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence

Education
BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience
3 to 5 years experience with DBMS
3 to 5 years experience with coding, testing and design
3 to 5 years experience with software development methodologies

WORKING CONDITIONS
Office environment

For more information on Spectrums benefits, please click here.