Service Advisor -Global Imports MINI in Chamblee, GA at Sonic Automotive
Posted on: 25 Feb 2021
Chamblee, GA
Job Description
Job Description
* Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
* Greets customers in a timely, friendly manner.
* Provides a complete and accurate written cost estimate for labor and parts. Establishes promised time.
* Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
* Test-drive the vehicle or refer to the test technician as necessary.
* Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
* Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus.
* Maintains a dealership-prescribed standard for hours per customer repair order written.
* Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
* Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
* High school diploma or the equivalent.
* Ability to read and comprehend instructions and information.
* Two years of experience in a dealership position.
* General knowledge of vehicle mechanical operations.
* ASE certification preferred.
* Sales experience preferred.
* Professional personal appearance.
* Excellent oral and written communication skills.
* All applicants must be authorized to work in the USA
* All applicants must perform duties and responsibilities in a safe manner
* All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
All your information will be kept confidential according to EEO guidelines.
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Sonic Automotive
Charlotte, NC
Today, Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United States. These dealerships provide comprehensive services, including sales of both new and used cars and light trucks, sales of replacement parts, performance of vehicle maintenance, warranty, paint and collision repair services, and arrangement of extended warranty contracts, financing and insurance for the company's customers.
Sonic Automotive operates over 100 dealerships spread across 13 states and 25 major metropolitan markets. We represent approximately 24 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our customers with an outstanding automotive experience that is delivered with professionalism, integrity and enthusiasm.
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IndustrySales/Retail
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No. of Employees9, 700
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Website
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Jobs Posted836
