Job Description

Introduction

The Coordinator Outreach Education position will oversee case management of the CARES customers and CAP vulnerable customers. Accountable for maintaining community network and updated resource information throughout the service territory.

Principal Duties and Responsibilities

* Company representative on community outreach committees
* Coordinate all communications on programs to Customer Satisfaction Center, Universal Service Team and Area office personnel
* Maintain positive rapport with social service agencies and community based organizations to keep informed of company programs
* Create or participate in a variety of outreach activities to promote all programs
* Coordinate team members involvement with community to insure comprehensive resource network within service territory
* Development and coordination of training for Universal service programs for internal and external audiences
* Oversight of CARES caseload throughout community and service territory
* Maintain updated resource directory
* Understanding of the changing needs of the communities we serve recommending company solutions to address the needs
* Excellent working relationship with health, welfare and social services
* Consistent and clear communication with operations and customer service center
* Excellent customer service
* Good organizational and time management skills
* Company ombudsman for low income special needs customers

Required Qualifications for Position

* Bachelors degree in human service area or one which emphasizes interpersonal skill and development
* Minimum of 2 years experience with human/social service work
* Experience with low income community
* Company representative on community outreach committees
* Coordinate all communications on programs to Customer Satisfaction Center, Universal Service Team and Area office personnel
* Maintain positive rapport with social service agencies and community based organizations to keep informed of company programs
* Create or participate in a variety of outreach activities to promote all programs
* Coordinate team members involvement with community to insure comprehensive resource network is established within territory
* Development and coordination of training for Universal service programs for internal and external audiences
* Oversight of CARES caseload
* Maintain updated resource directory
* Understanding of the changing needs of the communities we serve recommending company solutions to address the needs
* Skilled in counseling, crisis intervention and community organization
* Strong oral and written communication skills
* Ability to work independently

Preferred Additional Qualifications for Position

* Experience with utility regulations
* Community Organization experience

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

How To Apply

For immediate consideration, please apply on-line at careers.nisource.com before March 4th!

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.