Job Description

The Global Risk Solutions (GRS) User Experience team strives to increase adoption and improve ease of use of our products to delight our customers. We do that by building a deep understanding of users' behaviors, needs and goals. In collaboration with teams across GRS, we support experiences that represent touchpoints and interactions our customers have with products and identify ways to improve their experiences by testing and learning.

In this role:

* You will create user-centered design solutions for internal and external-facing experiences that feature ease of use, employ best-in-class interaction design, and optimize the user experience.
* You will work with business, technical, and product leads to understand the business vision, objectives and transformation plans to help identify opportunities for competitive advantage.
* You will work alongside other product designers on the team to help advance how we approach user experience research and design and promote the craft of UX across the organization to optimize how we think about and leverage UX.

Responsibilities

* Under general direction, creates user experience and visual design solutions for assigned projects (or a functional area) based on business objectives and user research. May work more independently on less complex projects.
* Optimizes multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes and prototypes). Maintains the defined UX and brand standards in the execution of visual, interaction and motion design.
* Proposes changes or new standards as needed and contributes to pattern library with markup.
* Participates in the objective-setting and discovery process, including user persona development and interpreting user goals, and may lead some user research activities under supervision of Research Team. Collects and interprets results of user research, concept testing, and usability testing to make design recommendations.
* Acts as an advocate for the end user within a cross-functional team.
* Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions.
Qualifications:
* As typically acquired through a Bachelor`s degree or equivalent experience and 5+ years of experience in a related field: Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup. Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design. Exceptional written and oral communication skills.
* Ability to present projects and status reports to team leadership.
* Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams.
* Proven track record of collaborating effectively with cross-functional teams.