Job Description

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Global Operations exists to give people the power to build community on our platforms, by making sure they have the best and most secure experiences possible. People on our three Global Operations teams help Facebook understand our global communities expectations and shape products and tools to meet their needs. These three teams are: Trust & Safety Operations: Teams in Trust & Safety Operations help keep people safe on our platforms and around the world through predictable and consistent enforcement experiences. We make sure the processes we build benefit everyone who uses our platforms. Scaled Operations: Our Scaled Operations teams provide the human expertise needed for the safety and integrity of our community and business. We are responsible for effectiveness, efficiency, and well-being of our global workforce. Functional Operations: Our Functional Operations teams help all teams within Operations work as efficiently and effectively as possible. We build and customize tools, help teams anticipate and respond to risks, and drive standards in instrumentation and management. We are looking for driven interns to work within one of our three teams to take their passion for understanding our users experience, and translate it into actionable results to improve our products. From your desire to create consistent experiences on our platforms, youll help ensure our users are supported at scale. Those who join our teams are passionate about solving issues, and are strong advocates for the Facebook community. If you like helping people, Global Operations is for you. We are seeking resilient self-starters who are eager to learn, strive to help others, and want to be the voice of the user. Successful candidates for this role have strong critical thinking, leadership, and problem-solving skills, can navigate ambiguity and are always looking for opportunities to improve how systems and processes work.

Global Operations Intern Responsibilities

* Collaborate with cross-functional partners to drive improvements and cultivate relationships

* Identify trends and opportunities to develop strategies and implement data driven solutions to improve tools, systems and policies

* Manage key projects independently from initiation through completion

* Communicate the potential impact of product or policy changes to internal stakeholders

* Partner with team members and cross-functional partners to develop a structured, actionable project plan

* Analyze relevant data and effectively summarize insights

* Deliver against the project plan in collaboration with teammates

Minimum Qualifications

* Pursuing a Bachelor's Degree

* Experience meeting objectives without supervision

* Experience in a customer service or consumer-oriented environment

* Experience developing strategic solutions

* User empathy and an ability to execute independently

* Experience adapting to changing circumstances

* Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment

Preferred Qualifications

* Intent to return to degree-program after the completion of the internship/co-op

* Experience working with stakeholders across locations

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.