Job Description

Celanese is a Fortune 500 global chemical innovation company that engineers and manufactures chemicals used in products essential to everyday living. Headquartered in Dallas, TX, we employ over 7,700 dedicated people working between 43 facilities across 18 countries. We are committed to employee growth and creating shareholder value to ensure continued opportunities make a difference. Our company focuses on the safety of its employees, provides competitive compensation (including benefits starting day 1), and emphasizes giving back to the community. For more information about Celanese and our products please visit www.celanese.com

Responsibilities:

The Senior Customer Service Associate will support the Americas Customer Service team for assigned businesses, providing support to a team of Customer Service Representatives, Specialists, and Team Leads.

* Sales order entry and management
* Customer master data management
* Order status management in Order Cockpit
* Order tracking and tracing with Logistics
* Quality Notification entry
* Work closely with colleagues in Sales, Planning/Scheduling, Logistics, and Finance

Qualifications:

Required Qualifications:

* High School Diploma
* Familiarity with ERP system (SAP, Oracle, JDE, etc.)
* Previous Supply Chain customer service experience
* 3-5 years of Customer Service/Account Management experience
* Familiarity with ERP system (SAP, Oracle, JDE, etc.)
* Troubleshooting/problem-solving skills daily and frequently
* Ability to build relationships
* Team player
* Ability to handle stressful situations
* Strong multitasking skills daily and experience in escalating issues and showing agility and creativity to solve complex customer request.
* Strong communication skills in spoken and written English
* Positive attitude and aptitude to handle change including ability to manage quickly shifting priorities based on customer needs
* Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
* Solid MS Excel skills

Preferred Qualifications:

* Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
* Salesforce Experience

Application Methods:

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