Job Description

Job Description Job ID:20003487
Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.

The Network Analyst I/ II NOC will Assist with the management, operational support, and troubleshooting for all on/off net TDM, Optical/Wave, Ethernet, Dark Fiber wholesale customer data and transport services.

The Wholesale Service Assurance (WSA) team provides 24x7x365 support for the Windstream Communication service provider network.

Responsibilities include:

Working with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.

Utilize Remedy ticketing system for documentation, escalations and Field Operations Dispatches.

Follow prescribed escalation (internal/external) polices within SLAs

Provide leadership to team members

Accept escalations as provided by Management.

Ability to read and interpret CLR/DLRs

Knowledge of data networking concepts and technologies such as routing protocols, TCP/IP, PPP, and Ethernet. Good communication skills are a necessary component of the job.

Knowledge of Optical Transport networks, including Cyan Z33/Z77, Cisco ONS 15454, Cisco CPT, Infinera, Ciena 4200, Tellabs 7100.

Work is performed in shifts within a 24x7 Network Operations Center environment.

Must be available to work ANY SHIFT, including nights, weekends, and holidays.

Job Requirements Minimum Requirements: Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4 years directly related to the job; or 7 years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.