Job Description

If you are a current Vivint Solar employee, please apply to positions using the Find Jobs task in Workday.



We are in search of a Field Service Technician strong contributor and make a difference. In the Field Service Technician role, you will be responsible for performing all field diagnostics and repairs in a professional manner.

Key Job Duties:

* Diagnose PV system issues, including non-operation and underperformance, then develop and administer a remediation

* Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, and all system components to ensure maximum system performance

* Keep all appointments as scheduled, confirm attendance and seek to optimize field time efficiently

* Advanced troubleshooting of system issues as identified and scheduled by the corporate Field Support team

* Maintain the highest level of professionalism and interact directly with Vivint Solar customers

* Record and submit daily paperwork associated with serviced systems

* Actively report and communicate with Field Service Regional Management

* Comply with key performance indicators (KPI) set by Regional Field Service Manager

* Attend webinars/calls and correlation meeting(s) as set by Regional Field Service Manager

* Maintain and communicate supply and equipment issues to properly address all service call needs

* Maintain regular communication with Electrical Field Service Technicians and Field Support Call Center

* Ensure a high degree of workmanship as service and warranty work are completed

* Follow all safety policies while driving company vehicle and at all job sites

* Comply with necessary safety standards to assure a safe workplace/condition

* Perform other needed job tasks as requested by leadership

Necessary Skills and Experience:

* 1+ years of electrical experience

* 1+ years of solar-specific installation and/or service experience preferred

* 1+ years network systems experience

* Experience diagnosing and repairing existing systems and electrical components

* High level of craftsmanship/workmanship with strong attention to detail

* Understanding of how various electrical components can be repaired in the most cost-effective manner possible

* Working knowledge of the usage of a volt meter

* Competent with adapting to different computer programs

* Understanding of network functions, IP address knowledge, internet connection and troubleshooting of low voltage circuits

* Capable of managing multiple tasks and adapting to change easily

* Ability to keep a positive attitude and encourage others

* Strong interpersonal/human relations and customer service skills

* Must be comfortable working on rooftops with the proper fall protection

* Physically able to lift 50lbs and perform duties such as climbing, lifting and working outside

* Knowledge of the NEC and applicable codes and standards

* Experience troubleshooting and repairing residential solar panels preferred

Employees of Vivint Solar must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Vivint Solar is a proud promoter of employment opportunities to our Military and Veterans. We, an equal opportunity employer, do not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiringunder federal, state and local laws.