Problem Resolution - SP Coord- Teterboro, NJ req60476

Quest Diagnostics
1 reviews

Posted on: 20 Feb 2021

Teterboro, NJ

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Job Description

Job Description

Problem Resolution - SP Coord- Teterboro, New Jersey - Monday to Friday Tentative 5:00am - 1:30pm

Basic Purpose:
The Problem Resolution Coordinator assists department management and is responsible for conducting audits of all Specimen Processing processes to ensure the department maintains high standards in quality and compliance. Audits that could be performed by the Advanced Problem Resolution Coordinator may include Department and individual compliance audits, error tracking, etc.

The PR Coordinator also functions proactively in a problem resolution capacity and works to identify and solve issues in regards to processing and testing laboratory specimens. Collaborates with various departments including, but not limited to Specimen Processing, Referral Testing, and Technical departments to research and resolve issues, expedite specimen testing and result reporting.

Duties and Responsibilities:

* All duties included in the Problem Resolution Technician job description with the clear objective and focus of preventing reoccurring issues.

* Maintains confidentiality at all times. Will have access to overall employee and department performance. May have knowledge of disciplinary actions up to, and including termination. May have knowledge related to departmental performance that could be detrimental if released to the wrong environment

* Demonstrates a good understanding of job duties and SOPs related to Specimen Processing in a production setting

* Demonstrates and conveys an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNPs, reflex tests and custom panels

* Conducts all regularly scheduled departmental audits and others as requested

* Conducts audits comparing the requisition demographics and test information to the information that was entered into the laboratory information system during the data entry process

* Identifies and documents any defects in the data entry process, using department defect definitions as a guide

* Generates daily reports on quality to department supervisors

* Maintains and reports department quality data to include compliance audits and Best Practice Team reports

* Researches, responds, records and submits additional errors regarding department quality to the department supervisor or manager as needed

* Provides appropriate feedback to supervisors and manager when problems arise

* Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources (e.g. specimen logs, work lists, management reports, laboratory information systems, front-end automation, testing instrumentation, etc.)

* Understanding of QC electronic issues; ability to collaborate with IT & Sales on interfaces & technical issues

* Manages projects as assigned that drive quality metrics

* Performs audit of EMR requisitions to include: Pulls reports indicating failed EMRs and logs tickets for frequent offenders and follows up to ensure successful transmission of orders; Identifies discrepancies within EMR requisitions, such as test code or other data, logs ticket and follows up to ensure quality of received orders

* Client interfacing role requiring strong communication, collaboration and problem solving skills

Supervision Exercised:

* N/A

Qualifications:

Education Preferred:

HS diploma or equivalent required

Work Experience:

* Minimum of 3 years Lab experience preferably in production environment; internal candidates must have minimum of one year in PR Tech/Group Leader or related role

* Medical background preferred which includes medical terminology applicable to a clinical laboratory

* Previous data/analytics experience

Physical and Mental Requirements:

* Able to sit or stand for long periods

* Works in a biohazard environment, practicing good safety habits

* Handles multiple tasks and works in a production environment

Other:

* Excellent communication skills required

* Maintains composure while working under pressure

* Reflects good judgment at all times when determining what action to take when resolving problems

* Adheres to Quest Diagnostics core values, safety and compliance policies and procedures

* Demonstrates strong interpersonal skills that foster a positive environment

* Demonstrates flexibility and be able to change.

* PC skills in Excel and Word applications with ability to extract and analyze data

Quest Diagnostics

Secaucus, NJ

Company Overview

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

At a Glance

Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988

Recognition

Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018