Job Description

Job Description

The Customer Account Specialist will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners.

* Responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores ensuring the highest level of customer service

* Responsible for order accuracy and timely release to distribution center ensuring right products on order, bracket pricing minimums met, correct method of shipment and shipping platform, etc. to ensure on-time delivery to the customer

* Responsible for system data integrity between PepsiCo and customer to support timely, efficient and accurate order generation to deliver key business initiatives such as promotions, innovation or discontinuances, seasonal items and product order accuracy attributes such as weights, counts, and order increments

* Responsible for identifying, resolving and communicating order level issues including but not limited to product fulfillment, on time deliver, customer pick-ups, allocations, quality holds using available system tools and established processes while adhering to a First Call Resolution model

* Responsible for ownership of customer KPIs understanding, tracking and monitoring PepsiCo performance against them and working with key stakeholders and cross functional partners to develop action plans for improvement; KPIs include but not limited to Order Fill Rate, On Time Delivery, Forecast Accuracy, Inventory Turns, Store Service Levels at Sold to Level Know the Business Cold

* Responsible for proactive communication to Sales, Customers & key Leadership stakeholders to share status of product availability and action oriented solves to return to in-stock

* Responsible for leveraging all technology and tools available to support accurate, timely order management, recognize trends, assess risk and provide proactive management of customer account to reduce potential issues in advance

* Responsible for working collaboratively to drive efficiency partnering with Customer and Internal Stakeholders to improve forecast accuracy, reduce deductions and returns, manage customer promotion and replenishment inventory and drive productivity-increasing payloads, reducing loose case pick, etc. and using data and account knowledge to identify implement areas for improvement

Due to the ever-changing environment of our customers and the PepsiCo organization, responsibilities may change as a result of the business needs and are not limited to this job. Candidate must be willing to provide occasional weekend coverage as needed by business.

Qualifications/Requirements

* BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service

* Strong written and verbal communication skills with the ability to adapt style to the needs of the audience

* Problem-solving, issue resolution, influencing, and prioritization skills

* Critical thinking skills with an analytical and continuous improvement mindset

* Ability to develop and improve customer relations

* Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency

* Proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint)

Relocation Eligible: Not Eligible for Relocation
Job Type: Regular