Job Description

Are you passionate about exploring ways to make products more inclusive, equitable, and ethical? Are you curious about the possibilities for improving Machine Learning and Artificial Intelligence? Are you driven to make technology simpler and easier to use and to understand? Are you an excellent writer who understands how to use everything from a purposefully placed fragment to in-depth storytelling?

We're looking for a highly creative and tech-savvy writer to join us. On the Content Intelligence team, we author UX content, help design intelligence-driven experiences, work with data evaluation, and author guidance to help share our insights and processes. We strive to create empathetic, ethical, and effective experiences that are in harmony with the goals of Inclusive Design and Responsible AI. We support projects across the Experience + Devices team, including Editor, Word, Edge, PowerPoint, and more. This role will initially focus on developing principled guidance to help with evaluating large data sets to help intelligence-driven projects protect users and their brands from harm, as well as collaboration on features that help encourage inclusive communication, with opportunities to tackle other areas over time. You'll work with our world-class designers, content creators, and engineering teams. You'll create new product experiences and your words will help customers learn, solve their problems, and get the most out of those products. Then you'll use data to understand how to improve experiences and content to help customers have the magical experiences they expect. You'll have a window into the future and a chance to shape how that future impacts millions of customers around the globe.

The ideal candidate is creative and is passionate about words, design, inclusion, and technology. You thrive in collaborative cultures, yet are disciplined, organized, able to deal with lots of requests, and successful with tight deadlines. You're excited to innovate and believe in ensuring the highest quality content throughout every experience. You're comfortable working with large and sometimes sensitive datasets, and are interested in exploring complex data. You are careful with details, but you think strategically, and can always map what you're delivering to the big picture. You have a deep understanding of the fundamentals of storytelling, including use of visuals, and can translate abstract concepts into approachable content. You're excited about the new directions of technology. You're prepared to engage in a supportive, collaborative team to explore sometimes challenging conversations in order to make sure that all voices are heard and valued in our products and experiences. You are eager to bring your own unique voice to the conversation, and you're a good listener who's prepared to consider unfamiliar viewpoints. Most of all, you care about the people using technology, and making their experiences better.

Responsibilities

* Write and edit friendly, brilliantly clear UI text & conversational agent dialogue
* Collaborate on authoring for features that emphasize inclusivity and equity
* Evaluate and categorize content sets
* Develop principled articulation to help guide design and development
* Design and write content in-product and for the web that helps customers achieve great things
* Use multiple sources of customer data to inform content strategy as well as day-to-day optimizations
* Understand and evangelize our content model, content types, and brand voice
* Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team, to partners, and to stakeholders
* Perform functional and editorial quality assurance on content as appropriate

Requirements

* 2+ years of professional, volunteer, or personal experience with a project, group, or organization made up of individuals who join together based on backgrounds, experiences, or demographic factors related to gender, race, ethnicity, or other identity groups
* Demonstrated experience through the study of Diversity, Equity & Inclusion, AI & Ethics, responsible technology, ethical design, or other relevant areas of focus
* 3+ years of experience writing for instructional, conversational, and storytelling purposes (e.g., creative fiction, playwriting, screenwriting, journalism, interpretive/museum design)
* Demonstrated experience writing intermediate-complexity equations in Excel
* Exposure to machine learning, AI, or other intelligence-driven design and development
* Track record of delivering creative experiences on tight deadlines
* Proficiency with Microsoft Office products
* Portfolio of writing, content, and/or ML samples

Additional qualifications

* Experience or interest in learning SQL or other database querying
* Inquisitive passion for modern technology
* Experience, training, or exposure to Design Thinking methodology and Inclusive Design
* Experience in customer research
* Flexible, versatile writing across form factors, subject matter, and audiences
* Experience with instructional video, graphics, and visuals
* Ability to represent content strategy as an integral part of iterative product development
* Creative collaboration and problem-solving skills

MicrosoftATL

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.