Job Description

Commercialization develops and manages the process of bringing PwC Labs technology capabilities and platforms to market. The Commercialization scope includes assessing product market fit and developing sales, market brand, customer success support, to drive ROI of PwC Labs assets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
* Deal effectively with ambiguous and unstructured problems and situations.
* Initiate open and candid coaching conversations at all levels.
* Move easily between big picture thinking and managing relevant detail.
* Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
* Contribute technical knowledge in area of specialism.
* Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
* Navigate the complexities of cross-border and/or diverse teams and engagements.
* Initiate and lead open conversations with teams, clients and stakeholders to build trust.
* Uphold the firm's code of ethics and business conduct.

As a Customer Success Senior Manager, you will be responsible for managing client engagements and customer deployments of PwCs Digital on Demand solution. Working directly with industry leading clients, you will be tasked with using the solution to address their business problems. You will be working on a team that includes Sales, Customer Success and Product Management teams to deliver world class solutions that establish our customers and help meet their goals.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

5 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Accounting, Accounting & Finance, Business Analytics, Analytics, Business Administration/Management, Management, Finance, Taxation

Preferred Knowledge/Skills:

Demonstrates intimate knowledge and/or proven success in executing various aspects of client engagements and/or projects within a professional services environment, and with customer success approaches including knowledge in the following areas:

* Managing a portfolio of client engagements and/or customers;
* Managing full customer lifecycle, including user onboarding/training/support and producing deliverables and outputs;
* Identifying and exploring business development opportunities with new and existing clients;
* Initiating and managing client relationships, including meeting and workshop facilitation;
* Writing, communicating, facilitating, and presenting cogently to client executives, business, and technology personnel;
* Assisting clients in building business cases and defining value using data-driven approaches and business intelligence;
* Preparing and/or coordinating technical documentation production to support client presentations on complex technical topics;
* Developing the project team, assessing engagement risks throughout, defining then meeting success criteria, managing customer success plans;
* Training colleagues and clients to use the platform for generating customer insights; and,
* Interacting with clients, stakeholders, the product team and engineering groups to influence new product features and solutions.