Wholesale Payments Operations - Project Manager
Posted on: 19 Feb 2021
New York City, New York
Job Description
The Transformation Team, sitting within Wholesale Payments Client Service, Implementations and Operations, is responsible for designing and delivering the tooling, infrastructure and client service and operational model to support the ongoing development and commercialisation of payment related services for Financial Institution, Non-Bank Financial Institution, Corporate and Commercial Bank clients globally. These services include Direct Clearing as well as Correspondent based settlement solutions to the client.
Within this team we are now creating a new core group tasked with developing, in partnership with Product and Technology partners, the Operations and Client Service Operating model to support Wholesale Payments in its multiyear Commerce Strategy, initially focussed across our small and medium business client segment.
Summary of responsibilities
You will partner will with Technology, Product, and Operations to own the design and implementation of new functional services. They will also help design an integrated Client Service and Operating model to successfully deliver them. The role requires the following:
* Understand and represent the Client requirements, their usage of the Product, preferred experience - prioritise requirements based on data analysis
* Articulate and document process flows including customer interactions, Ops intervention, end to end flows
* Cover functional and non-functional requirements
* Perform impact analysis for business initiatives to determine key business groups that will be required to undergo technical or operational process change
* Document the Business Requirements required to enable development groups to build target state products, processes and technology
* Ad-hoc consultation for unique/unexpected scenarios highlighted during the performance of testing and validation.
* Conduct walk through and training sessions to update stakeholders and user groups
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
