Job Description

Job Description

Description

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!
PRIMARY PURPOSE OF POSITION

- Process all service requests for new residential/commercial construction, upgrades, demolitions, etc.

- Initiate and track service requests in CIMS and Passport.

- Process and track electrical inspection certifications (cut-cards)

- Process and schedule service installations for both gas and electric via builder requests.

- Prepare and track CIAC (customer in aid of Construction) cost and no-cost contracts ranging from but not limited to gas service, streetlight, re-designs, damages, and contracts.

- Provide support for Design and Construction Consultants and/or Program Managers.

- Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.

- Maintain files for each project.

- Process, Duplicate and Distribute Work Order Packages for Field Construction Work.

- Perform audits - peer quality checks and 90-day follow-up audits.

- Process and maintain payments received for fees and deposit collateral (Checks, Bonds, Letters of Credit)

- Perform archiving duties

Minimum Requirements:

1. Associates Degree in engineering or business related field with a minimum of one (1) year experience in a customer contact role.

or High School diploma with a minimum of three (3) years experience in a customer contact role.

2. Demonstrated excellent telephone and written communication skills.

3. Literacy in CIMS or related customer management system.

4. PC skills including but not limited to WORD, EXCEL and ACCESS.

5. Excellent attendance record.

6. Valid driver's license.

Qualifications - External

Preferred Requirements

1. Four-year college degree or High School diploma with a minimum of three (3) years experience in a customer contact role.

2. Minimum of one (1) year work scheduling and/or dispatching experience.

3. Negotiating skills.

4. Knowledge of PassPort system.

5. Experience interpreting and understanding distribution maps and electric/gas terminology.

6. Knowledge of electric and gas rates, rules and tariff.

Qualifications

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster