Job Description

Career Area:

Marketing / Sales / Product Support

Job Description:

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD.

JOB PURPOSE: Drive services growth through focus on the customer (Retail, Core & Global Accounts) , a granular understanding of Where we win, Where we Loose & Why and How to Win by delivering the annual numbers.

JOB RELATED STATISTICS:
Dealer Coverage Supported: Global
Direct Reports: 5-7

JOB DUTIES: Lead a team of 5-7 Product Consultants responsible for leading and deploying aftermarket applications and tools in alignment with services growth strategy.

Other job duties included but not limited to:

Accelerating dealer adoption of AMO Strategies by implementing a structured and disciplined process
Support delivering, in collaboration with the other internal industries, the annual total business plan though deploying, coaching and supporting Services NPI.
In collaboration with assigned dealers develop and implement aftermarket solutions industry Sales funnel reviews for assigned high-opportunity customer accounts. Adopt and be an advocate for sNPI management methods.

Track opportunity, participation and close rates and report VOC/VOD in the CI Tool system. Develop local action plans, leveraging VOD and Customer Insights, to attack lost sales.
Complete STU dealer data validations in support of CISD target setting effort.
The position manages a work unit of primarily management/professional employees where monitoring and reviewing work of subordinates is required as well as training, developing and mentoring. The position is responsible for all personnel issues and performance evaluation of subordinates.

Problems may be complex and can require the incumbent to develop solutions. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. Impacts key quality goals including Customer Satisfaction, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
Basic Requirements:

* 4-year Degree required
* 9+ years of progressively responsible job-related experience required

Top Candidates Will Also Have:

* The position requires thorough knowledge of company products, product applications or merchandising programs
* An understanding of service data systems and/or dealer operations desired
* Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific actions

Additional Information:

* Travel can be up to 50% for this role.
* Peoria, IL is the location for this role and relocation assistance to Peoria is available for this role.
* Job Posting end date is Friday, February 26 at 11:59pmEST

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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