Job Description

Job Description Job ID:21000449
Project Coordinator II Job Description

The Project Coordinator will be responsible for tracking, scheduling and coordinating of all aspects of a new customer order, from order assignment to a successful installation of services at the customers site. The Project Coordinator will be the single point of contact throughout the entire order.

Job Responsibilities:

* Proficiently coordinates the following orders: TDM, Ethernet, FTTT, DIA, and WAVE

* Oversee a minimum of 100 active orders.

* Manages escalation activities efficiently and effectively; assists others as needed.

* Assists with Work In Progress (WIP) management for pending orders; extracts/filters data from excel reports.

* Trains and supports team members as needed. Identifies issues and proactively assists in resolving them. Takes the initiative to drive individual and team performance.

* Routinely participates in special projects related to supporting the team and improving processes.

* Coordinates with various groups including: customer, equipment vendor, Order Processing, Data and Voice Translations, Field, Provisioning, Sales, Engineering, Service Activation.

* Ensure the customer's service is installed timely and efficiently with minimal interruption to customer's service.

* Continuously monitors progress of job, including tasks and proactively investigates any deviations from schedule.

* Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule.

* Identify, suggest and implement preventative/corrective actions to improve quality of coordination process.

* Additional responsibilities may be defined as needed; special small projects.

Required Skills:

* Highly organized and strict attention to details.

* Strong multi-tasking skills and prioritizing.

* Proactively follows up and follows through with multiple tasks.

* Self-disciplined; self-starter.

* Strong individual worker with ability to also work as part of a team.

* Excellent verbal and written communication skills.

* Strong computer experience (MS Office, Outlook, Company Software and Web Apps)

* Ability to learn new processes quickly.

* Able to handle high stress in a professional manner.

* Great positive attitude. Be outgoing, engaging, proactive and courteous.

* Ability to train peers and conduct presentations.

* Participate in and lead projects as assigned by management.

* Must be flexible to work over-time and weekends.

Preferred Skills:

* Project Coordination/Customer Service skills preferred.

* Clear and effective written and verbal communications skills preferred.

* Excellent problem solving abilities.

* Basic telecommunications technical knowledge.

* Able to gain the trust and respect of a team; provide leadership and guidance
Job Requirements

Minimum Req [ Link Removed ] School diploma or equivalent and 5 years experience with 3 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

IND123

EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability and veteran status. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.