Job Description

Requisition ID: 277553
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Do you want to work for a company that is changing the nature of business by transforming business connections into smart cloud-based collaboration? We do this by delivering an unsurpassed experience to our customers, buyer and sellers, and we are looking for a team member to help take customer experience on the Ariba Network to the next level.
Global commerce today requires much more than scanning or faxing key documents such as purchase orders, invoices, and payment remittance. For better commerce, you must establish realtime electronic collaboration with your entire supply base on a global level, so you can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help you match your vendors to existing Ariba Network suppliers and onboard new suppliers or provide tools for you to manage the process on your own.

JOB OVERVIEW
The Procurement Operations Specialist is the face and voice of Ariba to our customers, building relationships in each interaction. Specialists help our customers maximize the benefits of Ariba solutions to facilitate a global exchange of goods and services in the worlds largest business to business trading community. They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

DUTIES AND RESPONSIBILITIES

* Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, chat, web-form and phone.
* Resolves 80% of issues without escalation.
* Respond to customer inquiries in a timely manner and within service level objectives.
* Successfully documents all requests through the CRM system while adhering to all documented procedures.
* Provides general assistance to other teams within Global Customer Support and Ariba.
* Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
* Ensures that individual performance meets or exceeds the department standards.
* All other duties as assigned.

PREFERRED QUALIFICATIONS

* Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
* Minimum of 1year work experience preferred.
* Customer focus and stress tolerance.
* Superior communication and telephone skills.
* Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
* Strong troubleshooting and problem-solving skills.
* Ability to adapt support style to align with the technical capabilities of the customer.
* Previous customer service experience strongly desired.
* Fluency in English is a must + Italian is an advantage
* Experience or education in working with individuals from diverse cultures preferred.
* Bachelors degree or Technical school degree preferred.

What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)
This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP's vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents' and kids' room.

Benefits
Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

The SAP ARIBA and SAP FIELDGLASS Culture Values:
SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization. Our BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make.
What exactly does BeREAL stand for? The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise.
To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the BeREAL Commitment.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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