Job Description

Technical Integration Sr Analyst (PH)

Lake Buena Vista, FL - US

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Job ID 772148BR Location Lake Buena Vista, Florida, United States; Orlando, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jan. 19, 2021

Job Summary:

Global HR Operations is a shared services organization that provides enterprise HR support to employees, leaders, and HR professionals throughout TWDC focusing on the employee experience, controls and compliance, and efficient and accurate transactional and inquiry support.

The Technical Integration Analyst is responsible for performing Service Now System Admin tasks for Global HR Operations (i.e. - provide User access, assign roles and create groups). Additional responsibilities include creating/modifying workflow & Case Forms, adding fields, design & maintain integrations, adjusting tables, and maintaining the employee experience design. This position will also perform as a Technical Liaison / Conduit with various technical teams, IT Platform, ServiceNow PS, SAP, eDocs, as well as GHRO Process & Knowledge teams.

Responsibilities:

* Understand business requirements & translate into technical requirements
* Outline options that will meet technical requirements
* Gather & document requirements for new or revised Domestic or International processes
* Create/manage stories for existing processes
* Coordinate & Partner with DTSS for Platform sustainment & enhancement
* Coordinate & Partner with HRIS integrations & requirements
* Collaborate with all HR Application Stakeholders related to integration opportunities
* Provide SAP & eDocs expertise
* Ability to articulate GHRO business processes & vision, and evaluate requests that dont align
* Executes independent story development and configuration
* Ability to lead team members in development of technical requirements to match business needs

Solutions

* Prepare Update Sets that will be presented for movement through Environments
* Execute basic configuration tasks in ServiceNow
* Knowledgeable of setup and maintenance for control system access, permissions, and data security
* Research system performance issues, use troubleshooting tools and review system logs to find issues. Recognizes when to escalate issues.
* Perform Core Configuration tasks
* Create new or update existing workflow & Case Forms within the SN HR application
* Create User Interface (UI) policies, data policies, UI actions, business rules and client scripts
* Working with the IT SN Platform Team, communicate all Platform related enhancement / outage / upgrade information to GHRO Customer Base.
* Work closely with the IT Availability Team to ensure Service Interruptions & Outages are efficiently managed and service is expeditiously restored. Includes application, platform, & Integrations. Monitor application support queues and participate in all Service Restoration
* Working with IT Release Manager, attend weekly Release Meeting, represent HR in platform code review and code movement in SDLC lifecycle. Coordinate testing.
* Represent HR Case Management in Platform & Release meetings.
* Use System controls that direct the right data to the right users at the right time (Entitlements)
* Identify creative ideas then enable solutions that meet client needs
* Ability to articulate solutions clearly to clients & drive results
* Ensures sound configurations and development to ensure system stability and optimum performance
* Assist with Data Integrations, transform data into appropriate ServiceNow tables, coordinate with EDH, Middleware, and Platform team on data integrity
* (HTLM, scripts) Maintain Portal, Web Services integration knowledge and work with Partner Teams to coordinate a consistent Portal approach.

Project Management

* Ability to manage daily processes & support independently
* Conduct comprehensive testing & condition tracking/maintenance
* Ensure effective governance & stakeholder management is in place
* Leverage the full infrastructure for Global HR Operations to expand & maintain integration and platform neutrality
* Target & deliver relevant services through D Tools HR

Leadership

* Understand support priorities for existing applications as well as responding to client inquiries
* Integrates effectively with other HR functional partners for supporting and/or leading on-time and on-budget delivery
* Interact with the GRHO Process & Knowledge Teams research technical issues, assist with requirements
* Assist in the development of processes and solutions that further Global HR Operations strategies
* Communicate effectively with various stakeholders: Client Services, internal partners, external vendors
* Interact with ServiceNow to understand new releases, research tool capability, and work with Account Management to ensure optimal use of the application
* Demonstrate expertise in consulting

Basic Qualifications:

* 3-5 years of HR Systems or related experience. ServiceNow technical experience a plus.
* High initiative, self-managing
* Excellent interpersonal communication and presentation skills (both verbal and written)
* Ability to communicate technical information and ideas clearly and concisely to non-technical
* people
* Experience working with partners from all levels of and organization
* Experience with development, build and deployment processes
* Experience with SAP / Workday / ServiceNow
* Positive attitude and the ability to be proactive, resourceful, and flexible.
* Strong Organizational skills, communication skills (written & verbal), Team oriented
* Understanding of ServiceNow software and or HR Case Management tools
* Background in scripting & HTML helpful
* Experience with web services (Rest & SOAP etc.) and Application Interfaces
* Exposure to Portal, Search, & mobile apps helpful.
* Ability to understand the Technical needs of GHRO, and alignment of technology solutions
* Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.

Preferred Qualifications:

* Knowledge of the entire Software Development Lifecycle including QA
* Experience in developing enterprise software systems
* Experience with Service Now
* Walt Disney International experience
* Consultation skills
* Negotiation and influencing skills
* Experience with troubleshooting skills, including required communication/client support

Required Education

Bachelors degree in an HR, Business or Technology related field or equivalent work experience

Preferred Education

BA in Computer Science, Management Information System, or Business Admin

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Companys powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, youll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Human Resources Strategies and Services, LLC, which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Human Resources Strategies and Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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