Job Description

Key Elements and Essential Tasks
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned call backs
Monitor telephone queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to business unit specified client driven standards.
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics.

Knowledge, Skills and Abilities

* HS diploma or equivalent
* 1 year in a customer service environment, call center preferred
* Proficient in Word, Excel and other Microsoft Office Suite programs
* Strong organizational and management skills
* Ability to multi-task and work both in a team and independently
* Ability to function effectively in a dynamic work environment
* Excellent interpersonal skills; strong emphasis on customer service
* Excellent business writing and verbal communications
* Strong analytical ability
* Detail oriented

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.