Job Description

Job Summary:

The Assistant Facilities Manager (AFM) is a collaborative supporter and a member of the Operations Team, with the objective to provide world class operational service delivery to the client. This position will be the primary Planner/Scheduler for all maintenance activities. This position will liaise with the Manager, Subs or contractors, chief engineer, and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the engineering resources. Thus, this position requires a clear communicator, both verbal and written. An organized individual, with effective time management skills, that can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition, this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed.

Responsibilities:

* Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties. Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.

* Assists in the management of the operating budget.

* Creates and issues all JLL vendor and contractor related purchase orders

* Assists in the completion of the building audits.

* Reviews and prioritizes requests for work.

* Determines activities required for completion of a work order (WO) and creates WOs as needed.

* Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience.

* Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly

* Recommend continuous quality improvement practices

* Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan

* Confers/communicates with work order requesters.

* Estimates the labor resources required for completion of a WO, estimates and reviews work order invoice of labor costs, materials, non-stock material purchase requisitions and external resources required for completion of WO.

* Determines and arranges any operational safety requirements for the completion of a WO

* Develop monthly/quarterly reporting.

* Assist with updating service provider matrix for assigned regions

* Coordinate with Account Team as needed to help source and identify new Business Partners to provide services on our behalf for the client.

* Determines dates and duration to complete WOs.

* Works w/ subs and contractors and helps assign individuals or groups of individuals as required to complete the work.

* Coordinates the teamwork schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective work.

* Set up and lead monthly conference calls with Business Partners to discuss vendor performance, trends, updates to accounts, issues on vendor side as well as with JLL FM team, safety moments, reminders, vendor training and other business as needed.

* Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary.

* Creates and publishes weekly, monthly and quarterly work schedules and makes them available to team members and client representatives.

Required Knowledge, Skills and Abilities:

* Minimum of two years of facility management industry experience required. Bachelors degree in Facility Management or Property Management a plus.

* Must have basic computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, Safety training, Sourcing, etc.

* Strong organizational and management skills.

* Must be motivated and able to work without direct constant supervision.

* Excellent customer, computer, verbal, and written communication skills.

* Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.

* Basic knowledge of building systems and technical skills (mechanical and electrical systems).

* Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors).

LI-MZ

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.