Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.

The eCommerce Department has an opening for a Director, eCommerce Operations - Mid-Atlantic/Eastern. This position is located in Lanham, Maryland.

Position Purpose

The Director, eCommerce Operations has direct accountability for Key operational metrics across Home Delivery, Drive Up and Go and 3PL Third Party Logistic models for Mid-Atlantic Eastern Division. This role directly leads a regional team of Operations Managers responsible for managing people, day to day operations and tools to most efficiently deliver groceries to customers.

The Director eCommerce Operations is a customer champion that enables a friction-less shopping experience by staying up to date with industry trends, seeking customer feedback and leveraging technology. The Director eCommerce builds strong partnerships and influences corporate, store management, finance and divisional leadership to optimize regional and individual store performance to meet sales targets, service level and financial goals, bringing a sense of urgency and prioritization to the eCommerce activities.

This leader plays an important role in the implementation of growth initiatives, operating model optimization, fleet and 3PL business applications, Shopper and Driver labor optimization to drive KPIs and achieve overall business goals.

Key Responsibilities include, but are not limited to:

* Direct accountability for operating KPI achievement for operating metrics across Home Delivery, Drive Up and Go and 3PL Third Party Logistic models for Division. Execute the brand's delivery strategies and profitably and sustainably grow market share across both B2B and B2C channels. Understand and work to improve operating margin.
* Achieve the KPI metrics associated at each stage of the end-to-end client journey; identifying any client friction points and finding solutions to reduce them.
* Build relationships and influence division management (Division Presidents, SVP/VP Operations, SVP/VP Marketing & Merchandising, Store Directors, Home Shopping Department Managers) to optimize operational performance, identify gaps and resolve them, improve results and enhance the customer experience.
* Collaborate with E-commerce peers, Marketing, Merchandising, Finance, Product, IT and Strategic Initiatives to support strategic initiatives, developing effective strategies and business plans focused on revenue growth and customer satisfaction.
* Provide leadership and direction to direct reports, the broader Field Operations team and third-party partners to achieve results.
* Develop, coach, and retain high performing teams, empowering them to elevate their level of service and performance. Provide growth opportunities, build bench strength and skillsets for Operations Managers and Home Shopping Department Managers.
* Provide oversight for Food Safety, ensuring Home Delivery operations comply with all food safety regulations and requirements.
* Analyze trends in customer service calls and IT systems and implement improvements to address common issues; collaborate with customer service, fraud, dispatch, fleet, talent acquisition and IT to ensure a best-in-class customer experience

Qualifications:

* A bachelor's degree in Business or Marketing from a four-year college or university, or equivalent experience. MBA a plus.
* Minimum of 8 years' experience within grocery retail environment with at least 5 of those years in a senior level operations leadership position. District manager or retail operations experience preferred.
* Solid track record of building and leading teams.
* Proven expertise to influence people, process and technology in a manner that enriches the Company's culture and overall team performance.
* Ability to interpret KPIs, income statements, balance sheets and financial reports and develop action plans to improve financial and operational metrics
* Operational excellence mindset, numbers and solutions driven, tech savvy.
* Be customer-obsessed - Empathy should be at the center of everything we do. Obsess over the customer -- not the competition.
* Be data driven - Use data to drive decision making. Determine and stick to key KPI's.
* Be fast & flexible - Have a bias for action. Take an iterative and agile approach.
* Be curious - Seek new possibilities and take steps to explore them. Keep learning to stay ahead.
* Be bold - Do not be hindered by the constraints of today. Push the limits to transform grocery.
* Be open & direct - Discuss, debate, commit. Challenge actions that do not meet the team vision.
* Be a collaborator & relationship builder.
* Be a motivator - Lead teams to successful results.
* Be willing to fail - Accept ambiguity as part of the journey. Test, learn, move forward.
* Current valid driver's license.
* Compassion: "Treat each other and our customers with kindness and respect"
* Team: "Support and recognize each other"
* Competitive: "Act with integrity to win over the customer"
* Learning: "Strive to grow and develop ourselves and others"
* Inclusive: "Value everyone's perspective"
* Ownership: "Take actions to drive our success"

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- some positions require applicants offered a position to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER