Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

The Line of Business Referral (LOBR) teams responsibility is loss mitigation associated with demand deposit accounts. Referrals are received from stores, multiple Wells Fargo business groups as well as external counterparts.

The LOBR team analyzes all account activity and/or trends to prevent loss to Wells Fargo using a variety of resources. Our expertise is routinely requested to research current fraud rings. The LOBR team is also relied upon as a resource for assisting other areas with research, tapping into our vast knowledge of fraud detection and bank procedures.

Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and/or suspicious situations in order to mitigate and/or recover losses
Monitors and reviews more complex account activity and claims requiring research that may involve multiple transaction channels and products
Uses a variety of sources for information, including multiple online systems and more complex tools/models
Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse
May contact a variety of sources to gather information; may contact customers and/or vendors to verify transactions; may analyze account information for close account determination
May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability
Reviews more complex/unique situations with senior department staff
May provide coaching to fellow team members and/or participate in projects

Schedule is TBD and subject to change based on business need.

Required Qualifications
* 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

Desired Qualifications
* 1+ year of fraud investigations experience
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
* Strong analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* Ability to organize and manage multiple priorities
* Fraud and Claims Management Experience

Other Desired Qualifications
Experience with Universal Workstation and have a working knowledge of ACH Inquiry, PEGA, LexisNexis and other FCM related systems.
Ability to perform work that requires critical thinking and high levels of research
Experience with fraud risk determination
Ability to work in a fast paced results driven environment

Street Address
OR-Portland: 2701 Nw Vaughn - Portland, OR

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.