Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of Americas diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the companys customer and employee experience, business and risk management transformation, and growth agenda.

The Technology Resiliency Solutions Product Analyst will support the product management activities related to resiliency solutions. Resiliency solutions include capabilities supporting Business Continuity Management, DR (Disaster Recovery) playbook orchestration and failover automation, App to Infra dependency mapping, reporting etc.

Key Responsibilities Include:

* Support the Product Owner or Manager in defining the product vision and roadmap, and work with development/delivery teams and other stakeholder groups across the Enterprise in delivering the capabilities outlined in the roadmap.
* Own a service or capability within the Resiliency Solutions portfolio and will engage key resiliency stakeholders involved in activities such as BCP (Business Continuity Program), DR exercises/tests, cyber resiliency, data resiliency, crisis management etc., and develop requirements for target state resiliency solutions.
* Drive the planning, implementation, roll out and adoption activities.
* Facilitate discussions, provide clarification, story acceptance and refinement, testing and validation, and contribute to design activities and decisions.
* Participate in initiatives to roll out capabilities to internal IT stakeholders

Required Qualifications
* 5+ years of technology experience
* 2 + years of experience developing or supporting IT Service Management solutions

Desired Qualifications
* Experience managing medium technology development efforts within a major line of business
* Ability to influence across all organizational levels, particularly senior management
* 2+ years of Agile experience
* 2 + years of experience developing or supporting IT Service Management solutions (e.g. Incident Management, Change Management, Asset Management and Configuration Management)
* 1+ year of product development and product management experience
* Knowledge and understanding of Business Continuity Plan (BCP) and disaster recovery procedures/solutions
* Experience leading enterprise wide implementations
* Experience capturing and documenting complex business and functional requirements
* Experience conducting project meetings, presentations and status reporting
* Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
* Basic Microsoft Office (Word, Excel, and Outlook) skills

Other Desired Qualifications
* Knowledge of ITSM & BCP solutions such as ServiceNow/Fusion; Automation solutions such as Ansible/Chef/ Puppet; Monitoring/Dashboarding solutions such as ELK/Splunk/ AppDynamics / Dynatrace.; CMDB tools
* Demonstrates the initiative to explore alternate technology and approaches to solving problems
* Ability to analyze data, create process flows and presentations
* CBCP/ITIL certification or other related certifications

Job Expectations
* Ability to travel up to 10% of the time

Street Address
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.