Job Description

Reporting into the Assistant Store Manager/Operations or Merchandising, the sales associate is responsible for assisting the customer with all point of sale transactions while enhancing the customers experience at the QVC outlet stores. The sales associate also promotes category sales and assists the management team with store operations.
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The sales associates have the authority to independently make decisions on customer questions & concerns regarding product returns, sale merchandise, and all other customer service issues.The sales associate may need to work varied hours to include evenings and weekends as dictated by business needs.

Job Description Details

* Greets all customers upon arrival, thanks the customers for visiting the QVC store, and invites return visits. Offers to place all customers on the mailing list and attempts to save the sale at the time of a return.
* Introduces the customer to the QVC Outlet Store by explaining the stores layout, current promotions, markdowns, pricing policy, and return policy.
* Contributes to sales revenue through various selling techniques. Assist customers in selecting products. Gathers information from the customer regarding interest and needs for additional sales. Presents new & additional products to the customer to further enhance the purchase. Follows sound pricing strategies and uses service as a strong selling aid.
* Operates a cash register and conducts customers financial transactions including sales, returns, exchanges, and processing credit cards & gift cards.
* Creates product displays as defined by the Merchandising Manual. Presents the merchandise in a fashion which captures the customer's attention.
* Replenishes merchandise. Organizes products within an area of the store into a neat, orderly and visually attractive manner to maintain merchandising standards.
* Maintains a clean store by cleaning jewelry display cases & doors, dusting cabinets, vacuuming floors, emptying trash cans on sales floor, dry mopping, and conducting store recovery at close of business.
* Contributes ideas for the overall success of the store such as displays, reducing expenses, store appearance, operational process and policies.

OTHER DUTIES AND RESPONSIBILITIES

* Perform other related duties as assigned by management team.

SPECIFIC JOB KNOWLEDGE (Special skills, knowledge of machines, procedures, etc.)

* Excellent communication skills
* Must exhibit a professional demeanor and a positive attitude.
* High level of customer service standards.
* Ability to multi-task and prioritize in a fast paced environment.
* Ability to operate a cash register, copier & fax machines
* Ability to interact with all levels of internal and external customers.
* Excellent organizational skills.

QUALIFICATIONS

* Education: High school diploma or the equivalent combination of training and experience.
* Experience: Previous customer service, retail, visual merchandising or marketing is a definite plus.

JOB REQUIREMENTS (As required by the Americans with Disabilities Act)

Ability to lift boxes, push carts and, clothing racks to replenish the merchandise.

* Ability to lift up to a maximum of 30 lbs.
* Ability to stand for prolonged periods of time.
* Maintain attendance as defined by company policy.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, Qurate Retail Group), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is 1 in video commerce,3 in ecommerce in North America and 3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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