Job Description

Job Description

Description
Data Archiving/Retention - Intermediate

AdventHealth Information Technology

Location Address: Orlando, FL

Top Reasons To Work At AdventHealth Corporate

* Great benefits
* Immediate Health Insurance Coverage
* Career growth and advancement potential
* Award-winning IT Department

Work Hours/Shift:

Full-Time, Monday Friday

You Will Be Responsible For:

* Participate in required work products during the Due Diligence phase of facility and physician practice acquisitions. Maintain high level of confidentiality during this initial phase of the acquisition process.
* Understand and ensure that all project decisions are congruent with business goals and objectives
* Communicates project status and progress to project stakeholders, project managers and team lead
* Successfully assesses project risks and formulates mitigation plans, and delivers successful projects in a timely and cost-efficient manner as shown by project statistics.
* Maintains a high level of communication with team members, internal management, applicable internal/external departments, vendors, and all other project interfaces to ensure accurate project status and clear work assignments
* Generate, maintain, and use key project documents, status reports, and change documents
* Assist in the development and execution of internal test plans confirming the solutions adherence to the requirements
* Assist clients with User Acceptance Testing (UAT) activities as needed
* Perform research, requirements analysis, design, and development and ensure that projects are completed on time within established or negotiated deadlines and within budget
* Mentor team members to expand their support knowledge, continue developing their product skills, encourage quality customer service and establish teamwork both internally as well as across other AH departments
* Deliver high quality work, demonstrating accuracy and thoroughness in each task. Searches for methods to improve processes while promoting quality across the organization.
* Respond promptly to customer needs or requests for service and assistance. Builds customer confidence and reliance
* Monitor ticket queue and updates tickets according to SLA, keeping customer well-informed.
* Follow change management guidelines, to reduce impact on production systems

Everbridge specific in addition to items listed above:

* Support AdventHealths emergency response systems according to their unique standards
* Available to assist in the adoption and education for new AdventHealth acquisitions and subsequent emergency response systems deplopment

* Self-Management

* * Works under general direction from Data Archiving & Retention Mgmt Team Lead as assigned. Displays ability and willingness to make sound decisions in accordance with company policies and guidelines.
* Accepts accountability for own actions and always working to improve individual performance ensuring the best job possible at all times. Recognizes need and demonstrates a willingness to work extended hours or offer assistance as necessary to complete projects or resolve critical events.
* Volunteers readily and seeks increased responsibilities willingly in support of the company and team goals. Submits suggestions for improving work processes and the work place. Develops innovative approaches and ideas to solve repetitive problems.
* Acknowledges receipt of all service alerts or pages within 30 minutes of receiving a service call or text when on-call and must engage in problem diagnostics of the server or services within 1 hour of receiving a service call or text when on-call.
* Maintains accurate configuration and environment documentation regarding system issues within the Incident Tracking system. Updates tickets/incidents regarding progress on issues, closes assigned incidents in timely manner. Notifies manager promptly of critical events that impact production or other critical environments.
* Establishes and maintains effective, positive work relationships with team members. Exhibits tact and consideration when speaking or working with clients, peers, or management. Works cooperatively in team settings and group situations.
* Demonstrates ability to balance professional and mission responsibilities along with personal issues and demands.
* Demonstrates strong understanding and value of teamwork. Offers assistance and support to team members and contributes to building a positive team spirit. Demonstrates sensitivity inherent to diversity of people on team.
* Displays courtesy and sensitivity to clients, able to manage difficult or emotional customer situations. Responds promptly to customer needs or requests for service and assistance. Builds customer confidence and reliance.
* Notifies Data Archiving & Retention Mgmt Team Lead promptly of critical events that impact production or other critical environments.

* System Administration
* Demonstrates ability to effectively utilize working knowledge of operating systems, networks, web, operations, databases, telecommunications, and desktop technology to identify issues and communicate with project team and customer.
* Demonstrates proficient technical knowledge in areas of assigned systems including applications, technology, and business/operational practices.
* Prepares technical documentation as required to provide information to other team members on appropriate server procedures with regards to implementation and support. Maintains an effective and accurate information resource library to include software, system documentation, disaster recovery procedures and related networking standards.

* Application/Tools Support
* Communicates and coordinates downtime processes with any interested or potentially affected parties. Effectively prepares for downtime event, provides coordination for execution, and delivers post assessment & communication
* Maintains and seeks to improve technical expertise in all areas of end user and system support.
* Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed to support active or new initiatives. Prepares documentation as required to train staff on equipment, procedures, and support of hardware or software systems owned by the Data Archiving & Retention Mgmt team.
* Maintains supported application at a current supported level. Ensure that updates are performed timely and with minimal disruption. Communicates changes & provides training/documentation to affected users.
* Maintains accurate equipment (asset) inventory records, software inventory records, and system documentation.
* Interfaces with external vendors, auditors and regional technical personnel to solve technical problems, prepare post incident reports, develop best practices, troubleshoot problems, and resolve related technical issues.
* Gains specific knowledge of distinctive differences between system deployments and leverages opportunities to standardize when appropriate
* Participates, on an as-needed basis, in system deployment, testing, and training activities
* Participates, on an as-needed basis, in all system upgrades, fixes, and enhancements

* * Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed
* Prepares documentation as needed to train staff on equipment, procedures, and support of hardware or software systems owned by the Everbridge Support Team.

* Leadership
* Provides vision and inspiration to team subordinates. Mobilizes others to fulfill the vision.
* Exhibits confidence in self and others. Inspires respect and trust from peers, subordinates, and management.
* Displays passion and optimism towards work and work environment. Shows courage to take action and motivates others to perform well.
* Sets own goals and objectives to achieve mission. Displays commitment and overcomes resistance to realize objectives.
* Communicates changes effectively, while providing well defined implementation plans for proposed changes. Prepares and provides support to those affected by change.
* Contributes to the development of skills and expertise of all team subordinates. Makes self-available to associates, including them in all planning and development work, accepting and encouraging their input.

Qualifications
KNOWLEDGE AND SKILLS REQUIRED:

* Working knowledge of Microsoft Office suite.
* Strong interpersonal skills with a positive and enthusiastic can do attitude.
* Strong customer service & support skills.
* Ability to gather, analyze, report and present information.
* Ability to comprehend technical documentation.
* Ability to work independently with minimal direct supervision.
* Ability to work with new tools/technologies without hesitation.
* Strong verbal and written communication skills.
* Able to effectively facilitate meetings with project stakeholders, project managers and team members
* Able to monitor and communicate the progress of project delivery proactively keeping stakeholders informed.
* Basic communication and negotiation skills oral, written, presentation, formal and informal
* Basic understanding of process flow diagrams
* Basic understanding of project management processes, standards and methodology
* Basic understanding when to seek advice or escalate an issue to maximize results
* Knowledge at developing the project schedule identifying predecessors, dependencies
* Proven ability to create simple effective presentations

KNOWLEDGE AND SKILLS PREFERRED:

* * Knowledge of ServiceNow tool
* Knowledge of supporting archiving system solutions

TOOLS:

* MS PowerPoint
* MS Office Tools
* Knowledge of the following a plus:
* Knowledge of Project management tools and/or software packages, specifically Project Online
* Visio

EDUCATION AND EXPERIENCE REQUIRED:

* Associate Degree preferably in Business, Information Technology, Healthcare or four years of work experience in a relevant field.

EDUCATION AND EXPERIENCE PREFERRED:

* * Four-year college or university degree in Business, Information Technology, Healthcare or related field

Summary:

Under general direction of the Data Archiving & Retention Mgmt -Intermediate, is responsible for identifying legacy systems that need to be archived as part of acquisitions or system decommissioning. Works with team to perform requirements analysis and discovery efforts, reports project status, supports continuous process improvement efforts, and performs other duties as assigned. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.