Job Description

As a member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. Youll work in a collaborative, trusting, thought-provoking environmentone that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

Your main responsibilities will include:

* Assisting production operation support (Level two support) in troubleshooting production issues that they are unable to diagnose.
* Creating alerts to identify application and environment failure.
* Analyzing ATM platform trends like customer cash withdrawal availability and customer cash and check deposit availability, and behavioral changes to the platform due to software changes or code deployments.
* Assist business and other stakeholders with functional questions and at times help validate a scenario by testing the issue in lower environments.
* Fixing code that has caused instability in the production environment by developing a fix, testing the fix, and helping deploy the fix to production.
* Contribute to feature development of the ATM platform by performing code reviews and taking part in design sessions to help provide the best possible solution to diagnose failures in production by adhering to best logging practices.
* Prepare extensive technical documentation when logging technical issues including detailed observations, diagnosis, and action steps. You will also assist in helping deploying any fixes to Production.
* Suggest improvements to the current process either technical or procedural to make the platform stable and better.

The essential skills of Software Support Engineer (level three support) must include problem-solving skills, customer service, attention to detail, multitasking, and the technical expertise required to troubleshoot and fix issues.

Qualifications (Intermedia to advanced):

* BA/BS Degree or equivalent experience.
* Experience in troubleshooting production issues.
* Must have excellent communication skills and the ability to interact effectively with stakeholders to understand the issue at get details to troubleshoot the issue at hand.
* Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
* Must have hands-on relational database experience (Oracle, DB2, or SQL Server).
* Must have hands-on experience with No-SQL databases like Cassandra or similar.
* Must have hands-on experience with SPLUNK and its Search Processing Language (SPL).
* Must have exposure to Websphere and Shell Scripting (including Windows scripting).
* Must have strong hands-on experience with Java development and full J2EE stack and experience with unit test coverage tools such as Junit.
* Experience with source code management repositories such as GIT.
* Strong knowledge of JavaScript and other JavaScript frameworks/libraries (Angular, React, Vue).

Nice to have

* CEN/ XFS experience.
* MSI packaging using WiX (Windows Installer XML) or similar toolset.