Commercial Card, Relationship Management Director- ED
Posted on: 12 Feb 2021
Jersey City, New Jersey
Job Description
Responsible for leading a team of 6-8 Relationship Managers providing growth, retention, and change management support for approximately 150 Commercial Card clients with annual spend exceeding $3B in the Commercial Bank Government, Healthcare, Higher Education and Not-for-Profit (GHHN) segment. Geography includes the Northeast, Southeast, and South regions. Collaboration with banking, treasury, and other stakeholders in delivering against financial and customer satisfaction goals is critical. A successful RM Director establishes strong internal and external relationships over time, supports their team in developing growth and retention strategies, ensures resolution of daily account issues that arise, and maintains satisfactory customer satisfaction levels across their portfolio. Frequent travel required.
Responsibilities include:
* Proactive development and execution of client expansion and retention strategies
* Focus on exceeding satisfaction and profitability objectives
* Build a strong internal partnership and alignment with CB GHHN Banking and Treasury Services (TS) partners
* Other duties as assigned
Qualifications:
* Bachelor's degree and or 5+ years of experience in Relationship Management (Commercial Card industry preferred)
* 5+ years of experience in client account management
* Proven client relationship skills
* Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients
* Experience in successfully managing multiple client relationships concurrently
* Excellent communication skills with experience presenting to C-Level executives
* Ability to work independently with little professional guidance
* Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
* Excellent presentation and communication skills
* Strong negotiation skills
* In-depth product knowledge in the Commercial Card industry
* In-depth product knowledge of specific JPMC payables products
* Ability to work independently with little professional guidance
* Demonstrated ability to innovate, problem solve, and develop customized solutions
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
-
IndustryBanking/Financial Services
-
No. of Employees255,998
-
Website
-
Jobs Posted9051
