Field Technical Support Representative
Posted on: 12 Feb 2021
All Cities, SC
Job Description
Job Descriptions
Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
Responsibilities:
* Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
* Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.
* Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.
* Solve technical problems on an assigned hardware and software platforms.
* Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
Knowledge and Skills:
* Knowledge of corporate organization, job, and policies.
* Advanced knowledge of operating systems and software.
* Basic skills in project management.
* Strong communication skills, problem analysis, and presentation skills.
* Ability to develop Customer relationships.
* Ability to perform while under high-pressure situations.
* Ability to work in a team environment.
* Basic networking, O/S, and troubleshooting knowledge.
* Detailed understanding of general/technical aspects of the onsite system repair job.
LI-POST
HP Inc.
Palo Alto, CA
HP Inc. provides personal computing and other access devices, imaging and printing products, and related technologies, solutions, and services in the United States and internationally. The company operates through three segments: Personal Systems, Printing, and Corporate Investments. The Personal Systems segment offers commercial and consumer desktop and notebook personal computers, workstations, thin clients, commercial mobility devices, retail point-of-sale systems, displays and other related accessories, software, support, and services.
The Printing segment provides consumer and commercial printer hardware, supplies, solutions, and services, as well as scanning devices. The Corporate Investments segment includes HP Labs and business incubation projects. It serves individual consumers, small- and medium-sized businesses, and large enterprises, including customers in the government, health, and education sectors. HP Inc. has a strategic alliance with Siemens AG; and collaboration with SmileDirectClub. The company was formerly known as Hewlett-Packard Company and changed its name to HP Inc. in October 2015. HP Inc. was founded in 1939 and is headquartered in Palo Alto, California.
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IndustryInformation Technology
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No. of Employees55,000
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Website
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Jobs Posted361
