Job Description

Join a team recognized for leadership, innovation and diversity

The Sr. Customer Site Supervisor (CSS) is critical to the smooth operation of our customers distribution centers and will be required to supervise and work alongside a team of Customer Service Technicians performing journeyman level work involving troubleshooting, repairing, and conducting preventive maintenance on our customers various material handling systems. The Sr. CSS will ensure preventive maintenance schedules are met, both mechanically and electrically, with support from other internal engineers and repairs are made when needed. The Sr. CSS may represent Intelligrated on site and will also need to follow our customers guidelines for general work practices outlined on site.
Key Responsibilities
May oversee and direct financial aspects as assigned and/or in area of responsibility by monitoring and tracking expenses compared to budget; monitoring asset utilization; preparing, reviewing and/or analyzing business reports
Assigns and monitors maintenance department daily operation by monitoring and driving department performance related to maintaining the material handling equipment covered under the contract, while ensuring the team members comply with state and federal regulations (i.e. OSHA, Hazardous Waste, NFPA etc.) relating to maintenance operations
Monitors and ensures areas of responsibility are in compliance with Honeywell Intelligrated standards for quality and safety, maintaining procedures and supporting documentation
Assists in driving and implementing the business plan against the contract for the area of responsibility to achieve facility goals (e.g. production, quality, safety); implements operational improvements
Supervises duties and leads Customer Service Technicians and Sr. Customer Service Technicians
Assists in forecasting and follows-up on staffing, workload and performance results to meet business demands for workload and performance results
Provides resolution to mechanical, technical/control issues; documents all information relating to customer support issues in CMMS and Dashboard database
Follows up with customers and other departments to ensure issues have been resolved
Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting guide
Ensures the appropriate paperwork is completed in a timely manner
Maintains inventory of company supplied tools
Provides information to the Customer Service Department and other members of management to enhance Customer Service success
Executes a safe and timely, quality oriented preventive maintenance occurrence on the conveyor system
Adheres to all department and company standards, operating procedures and safety requirements while contributing to improvement

YOU MUST HAVE

* High School Diploma, or equivalent. Some experience in the field
* Minimum 5 years Mechanical troubleshooting and repair experience
* Minimum 5 years Electrical troubleshooting and repair experience
* MS Office skills (Word, Excel, PowerPoint and Outlook)
* Shift work may be required
* Valid MA electricians license

WE VALUE

* Material handling experience in Conveyor, sortation, palletizers, and robotics
* Controls Troubleshooting experience
* Networking Troubleshooting experience
* Minimum two (2) years Leadership experience

CB

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Additional Information

* JOB ID: HRD113257
* Category: Customer Experience
* Location: 75 Discovery Way,Acton,Massachusetts,01720,United States
* Nonexempt
*
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.