Job Description

Description

HCA Healthcare ITG

Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do!

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our student loan repayment and tuition reimbursement programs.

PLEASE NOTE - THIS IS A WORK FROM HOME OPPORTUNITY

JOB DESCRIPTION

The ServiceNow Foundations Process Owner leads activities ensuring the creation, adoption, and improvement of assigned ITIL processes and foundational data supporting ServiceNow platform. This position owns the definition of process goals, aligning those goals to both HCA Healthcares strategy and industry best practices, and promoting them to business, IT leaders, and other stakeholders. The Foundations Process Owner will work closely with internal and external stakeholders to design, implement and manage ServiceNow platform processes within the organization. Operational responsibilities include, end-to-end ownership of one or more ServiceNow foundation processes, creating requirements for implementation of processes, and serving as a subject matter expert to determine the execution path.

The Foundations Process Owner will interact and collaborate with IT support from all HCA Healthcare divisions, users from supported hospitals, representatives from the HCA Healthcare division service desks and shared service centers, vendor representatives and other HCA Healthcare corporate departments and leadership to ensure expected value is realized.

MAJOR RESPONSIBILITIES

The Foundation Process owner will be responsible for accuracy and maintenance of all foundation data and data source integration on the ServiceNow platform. Foundation data is all company, division, market, cost center, user, groups, location, etc. needed to support the functions of ServiceNow platform: ITSM, CSM, EM, HR, Marketing, APM, etc.

The Foundation Process owner will also be responsible for all integrations with 3rd party and other divisions and partners of HCA Healthcare. The types of integration may be one way (push/pull) or bi-directional and may include CMDB CI data, ITSM (INC, Change, Request, Problem, Major Incident, etc.) and Event Management alerts and events. This position will maintain an accurate list of integration, type of integration, data transfer and all other information related to the integration.

The Foundation Process owner will own the process and documentation for all integrations of data sources which will be the source of record. Foundation Process owner will work closely with architects (platform, data and infrastructure) and drive process improvements and standards to ensure all foundation data is accurately maintained in the ServiceNow platform.

End-to-end ownership of ServiceNow platform Foundation Processes (Design, Implement, and Execute of Integrations from various data sources both on premise and the public cloud)

Owns, creates, and maintains assigned process documentation

Owns, creates, and maintains end-user training for assigned processes

Provides expertise in process design, including elicitation and prioritization of business requirements

Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified

Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.

Understands administrative functionalities of the ServiceNow platform and their impact on process workflows

Reviews and presents enhancement or change proposals to the Governance committee

Assists in prioritization of work requests for the platform Development team

Communicates with end users and other stakeholders through multiple channels

Implements and Facilitates User Review Groups

Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.

Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.

Healthcare Inspired and demonstrating own it mentality

Practices and adheres to the Code of Conduct philosophy and Mission and Value Statement.

Performs other duties as assigned

HCA Healthcare Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcare's portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.

For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance todays healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.

ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they docreating a culture that is Healthcare Inspired.

If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.

ITG is always looking for sharp, skilled, committed team members to join its Healthcare Inspired mission and culture. With job opportunities spread throughout the company and all across the country, ranging from strategy to development, from project management to product support, you can use your unique and valued expertise in many ways for the noble cause of healthcare

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EDUCATION

Bachelors degree - Preferred

EXPERIENCE

Five or more years experience in ServiceNow / CMBD

One or more years experience in a Leadership role Preferred

LICENSES, CERTIFCATIONS & TRAINING

IT Infrastructure Library (ITIL) Certification- Required

OTHER QUALIFACTIONS

Understanding of technical aspects of integration, different types of integrations and industry best practices

Ability to write requirements document for integrations and ability to communicate those requirements with development team for implementation

Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats

Excellent conflict management and negotiation skills to consistently achieve win-win results

Understanding of industry best practices for foundation data and integrations

Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction - Required

Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - Required

Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - Required

Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - Required

Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare - Required

Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - Required

Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - Required