Residential HVAC Dispatcher
Posted on: 12 Feb 2021
Raleigh, NC
Job Description
Description
Newcomb and Company-Raleigh
About Us: Founded in 1954, Newcomb and Company is a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy efficient heating and air conditioning services, automation and controls, industrial piping, new-construction design and installation, and maintenance and replacement services.
Job Title: Residential Dispatcher
Department: Residential Service Department
Reports to: Office Manager
Hours: 7am-5pm, overtime may be necessary during peak season.
General Purpose of Job:
Schedule and dispatch all Residential Service Technicians. Provide support and assistance to the Residential Department.
Primary Duties and Responsibilities:
Dispatching
* Checking and approving labor and pricing for Residential Technicians daily in our software system to process for billing and payroll.
* Organization of the next day's schedule of service calls.
* Calling customers with repair quotes to get approval and schedule the repair once approved.
* Provide support daily for the Residential Department
* Manage the technician's paperwork procedures
* Work closely with the Field Supervisor on customer satisfaction, problem jobs and the technician's efficiency.
Secondary Duties and Responsibilities:
* Support the Residential Salesmen and Install Department on new install jobs
* Support the Plumbing Dispatcher
Customer Service Representative (CSR):
* Answer incoming service calls daily and scheduling appointments for both commercial and residential customers.
* Provide our residential customers with a repair history report upon request.
Qualifications:
* 2 years of office experience in an administrative/support role preferred.
* 2 years of dispatch experience preferred.
* Intermediate skill level with Microsoft Excel.
* Ability to multitask and work in a fast-paced environment
* Attention to detail and organization
Physical Requirements:
* Regularly spend long hours sitting and using office equipment and computers.
* Frequently bend to file and maintain files.
* Occasionally lift 20 to 25 pounds.
* Regularly use hands and fingers to handle, control or feel objects
* Regularly hold the arm and hand in one position or hold the hand steady while moving the arm.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
EMCOR
Norwalk, CT
A Fortune 500® company with estimated 2019 revenues of $8.8B - $8.9B, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services.
A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
EMCOR represents a rare combination of broad reach with local execution, combining the strength of an industry leader with the knowledge and care of 170 locations. The 33,000+ skilled employees of EMCOR have made the company, in the eyes of leading business publications, amongst the “World’s Most Admired” and “Best Managed." EMCOR’s diversity—in terms of the services it provides, the industries it serves, and the geography it spans—has enabled it to create a stable platform for sustained results.
The Company’s strong financial position has enabled it to attract and retain among the best local and regional talent, to undertake and complete the most ambitious projects, and to redefine and shape the future of the construction and facilities services industry.
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IndustryEngineering
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No. of Employees33,000+
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Website
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Jobs Posted1024
