Job Description

As a Customer Service Supervisor, you will be responsible for day-to-day operations of a team of representatives whose passion is around Express Scripts patients medications using cutting edge technologies and exciting new processes to best address patient needs. Would you like to spend your day developing and engaging an impressive team of associates to reach their next level goals while helping manage the functions behind how our company helps millions of patients every year? If so keep reading and apply online. We are excited to hear from you!

This role will work physically in our St. Mary's, GA location. St. Mary's sits between Jacksonville, FL and Brunswick, GA.

What youll do:

* Manage a team of representatives to promote a positive working team environment and ensure best practices are shared
* Assist management with development of programs and process improvements to ensure service metrics are met
* Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity
* Engage with other internal teams to ensure patient, prescriber and client satisfaction
* Plan and direct workflow and project assignments
* Participate in hiring, training, and supporting new team members
* Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution

What youll need:

* High school or equivalent required
* Bachelors Degree or 6 to 8 years of related experience preferred
* 2+ years front line leadership experience preferred
* PBM and/or Specialty medications industry preferred
* Excellent communication skills; written and oral
* Strong computer skills including Outlook and MCS office, especially Excel
* Demonstrated leadership skills including ability to effectively coach and develop team members
* Advanced problem solving skills and the ability to work collaboratively within the leadership team as well as other departments to resolve complex issues with innovative solutions
* Demonstrated ability to handle difficult conversations in a professional manner
* Ability to adapt to a dynamic working environment and make independent decisions

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.