Job Description

Career Area:

Marketing / Sales / Product Support

Job Description:

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD.

JOB PURPOSE: The North American Regional Sales Support manager is responsible for leading a team of Aftermarket Services Consultants to implement clear go-to-market strategies for specific Aftermarket products and services in the Construction industry. The incumbent will provide managerial and strategic leadership to ensure effective deployment of aftermarket services to achieve annual sales target for the Region. The incumbent will work with Regional Sales leaders to implement sales & marketing strategies on regional growth opportunities.

JOB RELATED STATISTICS:

Sales Growth Target: YOY Growth of ~14%

Geographical Responsibility: North America

Personnel: 8 Management

JOB DUTIES: The key role of this assignment is to provide leadership within the CISD Americas Sales Support Team and business partners to better enable sustainable double-digit year-over-year growth related to Rebuild, Repair and Maintenance products in Retail and Core accounts. The incumbent is both an individual contributor and team leader who has a solid background in Aftermarket with strong communication skills, analytical skills, and a blend of technical and commercial experience. This position requires the incumbent to have effective communication and collaboration skills within CISD, ADSM, PSLD and other internal business partners to ensure a clear understanding of business critical issues and a solid project management to address the issues. This position requires a growth mindset and openness to diverse perspectives in order to best work with business partners to drive effective sales & marketing strategies and to overcome challenges in the North American market.

Basic Requirements:

* Bachelors Degree
* 10+ years of progressively responsible job-related experience in the areas of Prime Product Sales, Aftermarket Sales or Technical Support, and/or Strategic Project Management
* Thorough knowledge of parts and services, product applications, merchandising programs and/or operational practices
* Strong analytical skills are required to perform detailed analysis and prepare strategic plans.
* Demonstrated communication at all levels of partner organizations
* Demonstrated ability to lead a cross-functional team or complex strategic initiative
* Able to work effectively in large matrix organization

Top Candidates Will Also Have:

* Advanced knowledge of the Caterpillar organization, its products, policies and procedures
* Excellent interpersonal skills are a must in dealing with confidential information, sensitive issues and controversial situations
* Prior supervisory experience with positive results on employee experience
* Must be highly adept at developing all types and seniorities of professionals
* Creating behavioral changes in organizations and motivating others inside and outside the Caterpillar to improve performance.
* Experience with Aftermarket Sales Execution tools and Prioritized Service Events (PSE)

Additional Information:

* Travel for this role could be up to 40%
* This role will be located in Peoria, IL.
* Relocation assistance is provided for this role to Peoria, IL.
* Job Posting End Date is Wednesday, February 17 at 11:59pmEST

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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