Job Description

Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

Ensuring and securing our clients platform against fraudulent activity is at the core of our teams goals. Our mission is to make our clients platform a safe place to transact online. As a Content Review Agent, you will assist achieving team goals by ensuring security of our clients platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work. Additionally, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society

Location :

This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Schedule: Thursday-Monday

Hours: 4:30pm-1:00am

Duties and Responsibilities

* Review ad content and classify according to policy with accuracy while managing time effectively
* The work requires Ad Review resources to perform basic workflow activities related to Ads Review work (review non-objectionable content, create tasks, follow-up on open tickets, etc)
* Provide feedback on ads classification trends.
* General data entry related tasks
* Provide suggestions to improve the process and workflows
* Maintain up-to-date knowledge on changes to policies and procedures

Qualifications

Basic Qualifications

* Minimum 6 months experience in either: Customer Service experience working in a professional or tech environment or Financial fraud risk investigation experience
* Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
* High School Diploma or equivalent

Professional Skills

* Excellent work pacing (time management) skills, able to work independently. Attention to detail is essential to ensure the quality of work execution.
* Able to work in multiple tools/web browser windows at one time. Motivated, takes initiative, high energy. Familiar with MS office (mainly Excel).
* Requires professional interaction and communication, both within the Accenture organization and with client contacts.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Unless expressly indicated, this role is not open in the state of Colorado.

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